Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit describes the performance outcomes, skills and knowledge required to implement international client relationships in line with a defined organisational strategy for international client relationships. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
Application of the Unit
Application of the unit |
This unit applies to individuals working with minimal supervision but with the support and assistance of a more senior person within the organisation. This unit addresses marketing goods and services internationally, in line with the organisation's marketing plan and marketing strategy for a specified international target market. The activities will be focused on the target market and will involve communication and executing tasks across cultural and geographic barriers. The unit does not include developing a client relationship strategy. This higher level activity is dealt with in BSBREL501A Build international client relationships. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Implement culturally appropriate interpersonal communication with clients |
1.1. Seek advice on culturally appropriate interpersonal communication styles to use with international clients 1.2. Use culturally appropriate interpersonal communication styles with international clients 1.3. Seek feedback on appropriateness of communication style 1.4. Make changes to communication style as a result of feedback |
2. Implement client relationship strategy |
2.1. Seek clarification of details of the existing organisational client relationship strategy as required 2.2. Determine processes and practices to implement the client relationship strategy with international clients 2.3. Implement the client relationship strategy with international clients 2.4. Identify issues and problems arising in implementing the client relationship strategy with international clients and take actions to address these issues |
3. Monitor and improve client relationship strategy |
3.1. Maintain records of client interactions according to organisational procedures 3.2. Seek feedback on quality and effectiveness of interactions with international clients 3.3. Identify and receive feedback on areas of improvement in international client interactions from monitoring processes 3.4. Make suggestions for changes in the organisation's client interaction strategy to relevant personnel 3.5. Implement areas of improvement to processes and practices associated with the client relationship strategy 3.6. Monitor changes made to processes and practices associated with the client relationship strategy for quality and effectiveness of interactions with international clients |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
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Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Advice may be sought from: |
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Culturally appropriate interpersonal communication styles may include: |
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Feedback may be obtained from: |
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Processes and practices may include: |
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Actions may include: |
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Records may include: |
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Quality and effectiveness may include: |
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Relevant personnel may include: |
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Unit Sector(s)
Unit sector |
Competency field
Competency field |
Business Development - International Business |
Co-requisite units
Co-requisite units |
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