Unit of competency details

BSBPMG519 - Manage project stakeholder engagement (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 25/Mar/2015

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBPMG519A - Manage project stakeholder engagementUpdated to meet Standards for Training Packages 24/Mar/2015


Training packages that include this unit

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080315 Project Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080315 Project Management  30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to manage stakeholder relationships.

It applies to individuals responsible for managing and leading a project in an organisation, business, or as a consultant.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Project Management

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify and address stakeholder interests

1.1 Identify stakeholders relevant to project objectives

1.2 Segment stakeholder interests and determine forms of engagement

1.3 Consider interests of stakeholders when considering and advising on project management issues

1.4 Identify and implement actions to address differing interests where required

2. Manage effective stakeholder engagement

2.1 Support development of team members’ interpersonal skills in effective stakeholder engagement

2.2 Distribute team work effectively to ensure defined project roles are followed

2.3 Identify and clarify stakeholder behavioural expectations, where required

2.4 Openly lead stakeholder performance reviews

2.5 Identify and address individual development needs and opportunities to support stakeholder engagement

3. Manage stakeholder communications

3.1 Determine and document stakeholder communication needs

3.2 Ensure relevant stakeholders agree to communication method, content and timing of engagement

3.3 Communicate information as planned and in line with authority levels, identifying and addressing variances

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.2

  • Recognises and interprets workplace documentation to determine pertinent information

Writing

1.1, 1.2, 3.1, 3.3

  • Documents information about stakeholder interests and communication needs using appropriate vocabulary and formats

Oral Communication

1.3, 2.1, 2.3, 2.4, 2.5, 3.2, 3.3

  • Participates in verbal exchanges using clear and detailed language to provide and seek information
  • Uses active listening and questioning to confirm understanding

Navigate the world of work

3.3

  • Understands and works according to role parameters

Interact with others

2.1-2.5, 3.2, 3.3

  • Actively identifies requirements of important communication exchanges, selecting appropriate channels, format and content to suit purpose and audience
  • Collaborates with others to achieve joint outcomes, playing an active role in facilitating and leading activities

Get the work done

1.1-1.4, 2.3, 3.1, 3.3

  • Takes responsibility for decisions in complex situations involving multiple variables and constraints
  • Uses analytical skills to identify and address problems

Unit Mapping Information

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBPMG519 Manage project stakeholder engagement

BSBPMG519A Manage project stakeholder engagement

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • develop and implement stakeholder engagement for a project of sufficient complexity to demonstrate the full range of performance requirements
  • implement a range of appropriate stakeholder communication mechanisms for a project
  • demonstrate effective team leadership for project team and stakeholders.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • identify common problems leading to variances in stakeholder engagement
  • explain and analyse interests and expectations of stakeholders
  • describe levels and means of stakeholder engagement
  • identify and explain stakeholder engagement theory and strategies
  • describe types of project stakeholders.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership – project management field of work and include access to:

  • examples of project management documentation for stakeholder engagement
  • records of project team leadership in stakeholder engagement activities
  • case studies and, where possible, real situations.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

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