Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 2.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify the convergent environment

1.1 Review and identify the role of the traditional siloed sectors to client requirements

1.2 Identify the potential points of integration

1.3 Establish the role of the customer within the convergent environment

1.4 Confirm and ensure that messages can be unified across an integrated offering

1.5 Identify relevant and current legislation, regulations and policies that may impact on marketing within the convergent environment

2. Prepare cross sector marketing tools and techniques

2.1 Identify and evaluate tools and techniques from traditional sectors to the integrated marketing communication environment

2.2 Create convergent tools and techniques suitable for use within a divergent media environment

2.3 Create tools and techniques suitable for use within a customer-centric environment

2.4 Review and confirm the fit-for-purpose and cost effectiveness of relevant tools and techniques

3. Apply convergent marketing communications

3.1 Select and utilise integrated, cross sector and media divergent marketing communication solutions to meet client requirements

3.2 Identify and engage the use of sector and technology specific experts where appropriate

3.3 Establish channels to empower and respond rapidly to customer perspectives

3.4 Establish and maintain expert and business networks relevant to marketing communication convergence

Skill 

Performance 

Criteria 

Description 

Reading

1.1-1.4, 2.1, 3.1, 3.2

• Identifies and interprets textual information to establish current industry and project status from relevant information

Writing

1.3, 1.4

• Researches, plans and prepares documentation using format and language appropriate to context, organisational requirements and audience

Oral Communication

3.2

• Presents information and seeks advice using language appropriate to audience

Numeracy

2.1-2.4

• Identifies and interprets data from a range of sources
• Use testing and data analysis to establish and test systems, monitor results and weigh costs

Navigate the world of work

1.5, 2.2, 2.3

• Develops, monitors and modifies organisational policies and procedures in accordance with legislative requirements and organisation goals

Interact with others

3.2-3.4

• Selects and uses appropriate conventions and protocols when communicating with internal and external parties to seek or share information
• Works positively with those from other disciplines to achieved desired outcomes for organisation and clients

Get the work done

1.1-1.5, 2.1-2.4, 3.1-3.4

• Plans and organises data categories, tasks and workloads that ensure compliance with organisational policies and procedures, and legislative requirements
• Sequences and schedules complex activities, monitors implementation, and manages relevant communication
• Uses systematic, analytical processes in relatively complex situations, setting goals, gathering relevant information, and identifying and evaluating options; creating new tools and techniques where appropriate
• Evaluates outcomes of decisions to identify opportunities for improvement
• Uses and manipulates digital technology to create, extend and enhance job role, products and capacity to deliver effective service design

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBMKG417 Apply marketing communication across a convergent industry

Not applicable

New unit

No equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 2.0.