Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Allocate work

1.1 Consult relevant groups and individuals on work to be allocated and resources available

1.2 Develop work plans in accordance with operational plans

1.3 Allocate work in a way that is efficient, cost effective and outcome focussed

1.4 Confirm performance standards, Code of Conduct and work outputs with relevant teams and individuals

1.5 Develop and agree performance indicators with relevant staff prior to commencement of work

1.6 Conduct risk analysis in accordance with the organisational risk management plan and legal requirements

2. Assess performance

2.1 Design performance management and review processes to ensure consistency with organisational objectives and policies

2.2 Train participants in the performance management and review process

2.3 Conduct performance management in accordance with organisational protocols and time lines

2.4 Monitor and evaluate performance on a continuous basis

3. Provide feedback

3.1 Provide informal feedback to staff on a regular basis

3.2 Advise relevant people where there is poor performance and take necessary actions

3.3 Provide on-the-job coaching when necessary to improve performance and to confirm excellence in performance

3.4 Document performance in accordance with the organisational performance management system

3.5 Conduct formal structured feedback sessions as necessary and in accordance with organisational policy

4. Manage follow up

4.1 Write and agree on performance improvement and development plans in accordance with organisational policies

4.2 Seek assistance from human resources specialists, where appropriate

4.3 Reinforce excellence in performance through recognition and continuous feedback

4.4 Monitor and coach individuals with poor performance

4.5 Provide support services where necessary

4.6 Counsel individuals who continue to perform below expectations and implement the disciplinary process if necessary

4.7 Terminate staff in accordance with legal and organisational requirements where serious misconduct occurs or ongoing poor-performance continues

Skill 

Performance Criteria 

Description 

Learning

2.2, 3.3, 4.4

• Consolidates and improves own knowledge and skills by coaching, mentoring or training others

Reading

1.2, 1.6, 2.4

• Gathers, interprets and analyses texts in organisational documents to facilitate performance management

Writing

1.2, 1.4, 1.5, 1.6, 2.1, 2.3, 2.4, 3.4, 3.5, 4.1, 4.7

• Plans and prepares documents for allocating work and managing performance suitable for the target audience and in accordance with organisational requirements

Oral Communication

1.1, 1.4, 1.5, 2.2, 2.3, 3.1, 3.2, 3.3, 3.5, 4.2-4.7

• Uses language and structure appropriate to context and audience to explain expected standards of performance, provide feedback and coach staff

Numeracy

1.3, 1.4, 1.5, 1.6, 2.1, 2.4, 3.4, 4.1

• Extracts and evaluates mathematical information embedded in a range of tasks and text relating to performance standards and risk analysis

Navigate the world of work

1.2, 1.6, 2.1, 2.3, 3.4, 3.5, 4.1, 4.7

• Appreciates the implications of legal and regulatory responsibilities related to own work and the organisation as a whole
• Monitors adherence to organisational policies and procedures

Interact with others

1.1, 1.3, 1.4, 1.5, 2.2, 3.1, 3.2, 3.3, 4.2-4.6

• Recognises and applies the protocols governing what to communicate to whom and how in a range of work contexts
• Collaborates with others to achieve joint outcomes, influencing direction and taking a leadership role on occasion

Get the work done

1.2, 1.3, 1.5, 1.6, 2.1, 2.4, 4.1, 4.2

• Sequences and schedules complex activities, monitors implementation and manages relevant communication
• Seeks advice, feedback and support as required to assist in the decision-making process
• Uses experiences to reflect on the ways in which variables impact on performance

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBMGT502 Manage people performance

BSBMGT502B Manage people performance

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.