Unit of competency details

BSBMGT502 - Manage people performance (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 25/Mar/2015

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBMGT502B - Manage people performanceUpdated to meet Standards for Training Packages 24/Mar/2015


Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
TLI - Transport and Logistics Training PackageTransport and Logistics Training Package 1.0,2.0-2.0 
SIS - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 1.0-2.1 
SIF - Funeral ServicesFuneral Services 2.1 
SHB - Hairdressing and Beauty Services Training PackageHairdressing and Beauty Services Training Package 2.0 
PPM - Pulp & Paper Manufacturing Industry Training PackagePulp & Paper Manufacturing Industry Training Package 1.0 
NWP - National Water Training PackageNational Water Training Package 1.0 
MSM - Manufacturing Training PackageManufacturing Training Package 2.0 
HLT - HealthHealth 2.0-3.1 
FWP - Forest and Wood Products Training PackageForest and Wood Products Training Package 2.0 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-1.1,2.0-2.0 
DEF - Defence Training PackageDefence Training Package 1.0 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0 
CPP - Property Services Training PackageProperty Services Training Package 4.0 
CHC - Community ServicesCommunity Services 2.0-3.0 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-2.0 
AVI - Aviation Training PackageAviation Training Package 3.0 
AUR - Automotive Retail, Service and Repair Training PackageAutomotive Retail, Service and Repair Training Package 3.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
TLI50816 - Diploma of Customs BrokingDiploma of Customs Broking 
TLI50716 - Diploma of Bus and Coach OperationsDiploma of Bus and Coach Operations 
TLI50515 - Diploma of Deployment LogisticsDiploma of Deployment Logistics 
TLI50415 - Diploma of LogisticsDiploma of Logistics 1-2 
TLI50316 - Diploma of International Freight ForwardingDiploma of International Freight Forwarding 
TLI50215 - Diploma of Materiel LogisticsDiploma of Materiel Logistics 
SIS50215 - Diploma of FitnessDiploma of Fitness 
SIS50115 - Diploma of Sport and Recreation ManagementDiploma of Sport and Recreation Management 
SIF50113 - Diploma of Funeral Services ManagementDiploma of Funeral Services Management 
SHB50216 - Diploma of Salon ManagementDiploma of Salon Management 
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 10 of 54

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080303 Human Resource Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080303 Human Resource Management  30/Jul/2015 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

It applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement.

The unit makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Management

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Allocate work

1.1 Consult relevant groups and individuals on work to be allocated and resources available

1.2 Develop work plans in accordance with operational plans

1.3 Allocate work in a way that is efficient, cost effective and outcome focussed

1.4 Confirm performance standards, Code of Conduct and work outputs with relevant teams and individuals

1.5 Develop and agree performance indicators with relevant staff prior to commencement of work

1.6 Conduct risk analysis in accordance with the organisational risk management plan and legal requirements

2. Assess performance

2.1 Design performance management and review processes to ensure consistency with organisational objectives and policies

2.2 Train participants in the performance management and review process

2.3 Conduct performance management in accordance with organisational protocols and time lines

2.4 Monitor and evaluate performance on a continuous basis

3. Provide feedback

3.1 Provide informal feedback to staff on a regular basis

3.2 Advise relevant people where there is poor performance and take necessary actions

3.3 Provide on-the-job coaching when necessary to improve performance and to confirm excellence in performance

3.4 Document performance in accordance with the organisational performance management system

3.5 Conduct formal structured feedback sessions as necessary and in accordance with organisational policy

4. Manage follow up

4.1 Write and agree on performance improvement and development plans in accordance with organisational policies

4.2 Seek assistance from human resources specialists, where appropriate

4.3 Reinforce excellence in performance through recognition and continuous feedback

4.4 Monitor and coach individuals with poor performance

4.5 Provide support services where necessary

4.6 Counsel individuals who continue to perform below expectations and implement the disciplinary process if necessary

4.7 Terminate staff in accordance with legal and organisational requirements where serious misconduct occurs or ongoing poor-performance continues

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance Criteria 

Description 

Learning

2.2, 3.3, 4.4

  • Consolidates and improves own knowledge and skills by coaching, mentoring or training others

Reading

1.2, 1.6, 2.4

  • Gathers, interprets and analyses texts in organisational documents to facilitate performance management

Writing

1.2, 1.4, 1.5, 1.6, 2.1, 2.3, 2.4, 3.4, 3.5, 4.1, 4.7

  • Plans and prepares documents for allocating work and managing performance suitable for the target audience and in accordance with organisational requirements

Oral Communication

1.1, 1.4, 1.5, 2.2, 2.3, 3.1, 3.2, 3.3, 3.5, 4.2-4.7

  • Uses language and structure appropriate to context and audience to explain expected standards of performance, provide feedback and coach staff

Numeracy

1.3, 1.4, 1.5, 1.6, 2.1, 2.4, 3.4, 4.1

  • Extracts and evaluates mathematical information embedded in a range of tasks and text relating to performance standards and risk analysis

Navigate the world of work

1.2, 1.6, 2.1, 2.3, 3.4, 3.5, 4.1, 4.7

  • Appreciates the implications of legal and regulatory responsibilities related to own work and the organisation as a whole
  • Monitors adherence to organisational policies and procedures

Interact with others

1.1, 1.3, 1.4, 1.5, 2.2, 3.1, 3.2, 3.3, 4.2-4.6

  • Recognises and applies the protocols governing what to communicate to whom and how in a range of work contexts
  • Collaborates with others to achieve joint outcomes, influencing direction and taking a leadership role on occasion

Get the work done

1.2, 1.3, 1.5, 1.6, 2.1, 2.4, 4.1, 4.2

  • Sequences and schedules complex activities, monitors implementation and manages relevant communication
  • Seeks advice, feedback and support as required to assist in the decision-making process
  • Uses experiences to reflect on the ways in which variables impact on performance

Unit Mapping Information

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBMGT502 Manage people performance

BSBMGT502B Manage people performance

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=13

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • consult with relevant stakeholders to identify work requirements, performance standards and agreed performance indicators
  • develop work plans and allocate work to achieve outcomes efficiently and within organisational and legal requirements
  • monitor, evaluate and provide feedback on performance and provide coaching or training, as needed
  • reinforce excellence in performance through recognition and continuous feedback
  • seek assistance from human resources specialists where appropriate
  • keep records and documentation in accordance with the organisational performance management system.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • outline relevant legislative and regulatory requirements
  • outline relevant awards and certified agreements
  • explain performance measurement systems utilised within the organisation
  • explain unlawful dismissal rules and due process
  • describe staff development options and information.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

  • relevant legislation
  • workplace documentation and resources
  • case studies and, where possible, real situations
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=13

Training component details
The following details are displayed for each different NRT:-

Training packages

- Training package details
- Training package components

Qualifications

- Qualification details
- Qualification components

Accredited courses

- Accredited course details

Modules

- Module details

Units of competency

- Units of competency details
- Unit components

Skill sets

- Skill set details
- Skill set components

Click on the Export link to export the NRT information to MS Word or PDF.

Click on the Manage notification link to create or change a notification for this NRT.

When selecting the Display history check box a set of tables will appear displaying a log of historical values describing what has changed and when over time.

If you have access to make changes to an NRT, click on the Edit link on the upper right hand side of the summary box.