Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Influence individuals and teams in a positive manner

1.1 Encourage, value and reward individual and team efforts and contributions

1.2 Promote accountability of work undertaken by individuals/teams by communicating roles, responsibilities and expectations clearly

1.3 Gain positive acceptance and support for information and ideas from the team

2. Make informed decisions

2.1 Gather and organise information relevant to issue/s under consideration

2.2 Invite individuals/teams to actively participate in decision-making processes

2.3 Determine preferred course of action after risks and options are examined and assessed

2.4 Communicate decisions to individuals/teams clearly and in a timely manner

2.5 Prepare plans to implement decisions after agreement with relevant individuals/team

2.6 Monitor implementation and impact of decision using reliable feedback processes

3. Enhance image of the enterprise

3.1 Conduct business consistent with enterprise standards and values

3.2 Note and promptly discuss with appropriate persons, any inappropriate values and standards exhibited within the organisation, using established communication channels

3.3 Consistently display a very high standard of personal presentation in line with organisational expectations and policies

4. Demonstrate high standards of personal and management performance

4.1 Contribute to developing a reputable organisation which has integrity and credibility, through personal performance and own behaviour

4.2 Ensure standards of personal and management performance are consistent with enterprise requirements

4.3 Provide a positive role model for others through personal and managerial performance

4.4 Develop and implement plans in accordance with enterprise goals and objectives

4.5 Develop, set and monitor key performance indicators and targets within team/enterprise business plans

Skill 

Performance Criteria 

Description 

Reading

2.1, 2.3, 2.5, 2.6, 4.4, 4.5

• Gathers, interprets and analyses text within job specifications and processes to make informed decisions and provide personal leadership

Writing

1.2, 2.1, 2.3-2.5, 3.2, 4.4, 4.5

• Prepares, plans and develops documentation for team members and other relevant stakeholders to communicate and articulate information and ideas clearly and effectively

Oral Communication

1.1-1.3, 2.2, 2.4, 3.2, 4.1, 4.3

• Participates in spoken exchanges with a range of audiences varying language and features to suit the audience

Navigate the world of work

3.1, 3.3, 4.1-4.4

• Understands how own role meshes with others and contributes to broader work goals
• Adheres to organisational policies and procedures

Interact with others

1.1-1.3, 2.2, 2.4, 2.6, 3.2, 4.1, 4.3

• Selects and uses appropriate conventions and protocols when communicating with a range of personnel to seek or share information
• Recognises and values individual differences, seeking to better understand other perspectives and judging when it is appropriate to modify own behaviour to create stronger rapport
• Demonstrates an increasing awareness of the interplay of factors involved in any group interaction

Get the work done

2.1-2.3, 2.5, 2.6, 4.4, 4.5

• Sequences and schedules complex activities, monitors implementation and manages relevant communication
• Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information and identifying and evaluating options against agreed criteria
• Uses personal experience and feedback to reflect on how variables impact decision outcomes and to gain insights into what constitutes ‘good’ judgement and an effective decision in different contexts

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBMGT405 Provide personal leadership

BSBMGT405A Provide personal leadership

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.