Unit of competency details

BSBMGT403A - Implement continuous improvement (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 19/Feb/2009

Usage recommendation:
Current

Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the 'Title' columnRelease
UET12 - Transmission, Distribution and Rail Sector Training PackageTransmission, Distribution and Rail Sector Training Package 1.0-2.1 
UEP12 - Electricity Supply Industry - Generation Sector Training PackageElectricity Supply Industry - Generation Sector Training Package 1.0-2.1 
UEG11 - Gas Industry Training PackageGas Industry Training Package 1.0-2.0 
UEE11 - Electrotechnology Training PackageElectrotechnology Training Package 1.0-1.4 
TLI10 - TRANSPORT AND LOGISTICS TRAINING PACKAGETRANSPORT AND LOGISTICS TRAINING PACKAGE 1.0-4.2 
SIR07 - Retail Services Training PackageRetail Services Training Package 1.3-3.3 
SIF08 - Funeral Services Training PackageFuneral Services Training Package 1.1 
SIF - Funeral ServicesFuneral Services 1.0-1.1,2.0-2.0 
SFI11 - Seafood Industry Training PackageSeafood Industry Training Package 1.0-2.1 
RII09 - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 2.0-3.2 
RII - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 1.0-1.3 
MTM11 - Australian Meat Industry Training PackageAustralian Meat Industry Training Package 1.0-4.0 
MSA07 - Manufacturing Training PackageManufacturing Training Package 7.0-8.4 
MAR13 - Maritime Training PackageMaritime Training Package 1.0 
LMT07 - Textiles, Clothing and Footwear Training PackageTextiles, Clothing and Footwear Training Package 3.1-4.1 
ICP10 - Printing and Graphic ArtsPrinting and Graphic Arts 1.0-2.1 
HLT07 - Health Training PackageHealth Training Package 4.0-5.1 
FPI11 - Forest and Forest Products Training PackageForest and Forest Products Training Package 1.0-2.2 
FPI05 - Forest and Forest Products Training PackageForest and Forest Products Training Package 3.0 
FNS10 - Financial Services Training PackageFinancial Services Training Package 1.0-5.1 
FDF10 - Food ProcessingFood Processing 1.0-4.1 
CUV11 - Visual Arts, Crafts and Design Training PackageVisual Arts, Crafts and Design Training Package 1.0 
CUS09 - MusicMusic 1.1-1.2 
CUF07 - Screen and Media Training PackageScreen and Media Training Package 1.2 
CPP07 - Property Services Training PackageProperty Services Training Package 7.0-14.1 
CPC08 - Construction, Plumbing and Services Training PackageConstruction, Plumbing and Services Training Package 6.0-9.0 
CHC08 - Community Services Training PackageCommunity Services Training Package 3.0-4.2 
BSB07 - Business Services Training PackageBusiness Services Training Package 5.0-9.0 
AUR12 - Automotive Industry Retail, Service and Repair Training PackageAutomotive Industry Retail, Service and Repair Training Package 1.0-1.1,2.0-2.0 
AUR05 - Automotive Industry Retail, Service and Repair Training PackageAutomotive Industry Retail, Service and Repair Training Package 3.0-4.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the 'Title' columnRelease
UET40612 - Certificate IV in ESI - Power Systems Network InfrastructureCertificate IV in ESI - Power Systems Network Infrastructure 1-2 
UET40512 - Certificate IV in ESI - Power Systems SubstationsCertificate IV in ESI - Power Systems Substations 1-2 
UET40412 - Certificate IV in ESI - Network SystemsCertificate IV in ESI - Network Systems 1-2 
UEP40512 - Certificate IV in ESI Generation Maintenance - Electrical ElectronicsCertificate IV in ESI Generation Maintenance - Electrical Electronics 1-3 
UEP40412 - Certificate IV in ESI Generation Maintenance (Fabrication)Certificate IV in ESI Generation Maintenance (Fabrication) 1-3 
UEP40312 - Certificate IV in ESI Generation Maintenance (Mechanical)Certificate IV in ESI Generation Maintenance (Mechanical) 1-3 
UEP40212 - Certificate IV in ESI Generation - OperationsCertificate IV in ESI Generation - Operations 1-3 
UEP40112 - Certificate IV in ESI Generation - Systems OperationsCertificate IV in ESI Generation - Systems Operations 1-3 
UEG40311 - Certificate IV in Gas Supply Industry OperationsCertificate IV in Gas Supply Industry Operations 1-2 
UEG40114 - Certificate IV in Gas Supply Industry OperationsCertificate IV in Gas Supply Industry Operations 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  25/Jul/2008 
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Modification History

Not applicable.

Unit Descriptor

Unit descriptor 

This unit describes the performance outcomes, skills and knowledge required to implement the organisation's continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit 

Frontline managers have an active role in implementing the continuous improvement process to achieve the organisation's objectives. Their position, closely associated with the creation and delivery of products and services, means that they have an important role in influencing the ongoing development of the organisation.

At this level, work will normally be carried out within routine and non routine methods and procedures, which require planning and evaluation, and leadership and guidance of others.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units 

Employability Skills Information

Employability skills 

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

1. Implement continuous improvement systems and processes

1.1. Implement systems  to ensure that individuals and teams are actively encouraged and supported to participate in decision making processes , assume responsibility and exercise initiative

1.2. Communicate the organisation's continuous improvement processes  to individuals and teams, and obtain feedback

1.3. Ensure effective mentoring and coaching  allows individuals and teams to implement the organisation's continuous improvement processes

2. Monitor and review performance

2.1. Use the organisation's systems and technology  to monitor and review progress and to identify ways in which planning and operations could be improved

2.2. Improve customer service  through continuous improvement techniques and processes

2.3. Formulate and communicate recommendations for adjustments to those who have a role in their development and implementation

3. Provide opportunities for further improvement

3.1. Implement processes to ensure that team members are informed of savings and productivity /service improvements  in achieving the business plan

3.2. Document work performance to aid the identification of further opportunities for improvement

3.3. Manage records, reports and recommendations for improvement within the organisation's systems and processes

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE 

This section describes the skills and knowledge required for this unit.

Required skills 

  • communication skills to:
  • coach and mentor team members
  • gain the commitment of individuals and teams to continuously improve
  • innovation skills to design better ways of performing work.

Required knowledge 

  • principles and techniques associated with:
  • benchmarking
  • best practice
  • change management
  • continuous improvement systems and processes
  • quality systems.

Evidence Guide

EVIDENCE GUIDE 

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

  • taking active steps to implement, monitor and adjust plans, processes and procedures to improve performance
  • supporting others to implement the continuous improvement system/processes, and to identify and report opportunities for further improvement
  • knowledge of principles and techniques associated with continuous improvement systems and processes.

Context of and specific resources for assessment 

Assessment must ensure:

  • access to appropriate documentation and resources normally used in the workplace.

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • assessment of written reports
  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • observation of presentations
  • oral or written questioning to assess knowledge of principles and techniques associated with change management
  • review of how the organisation's continuous improvement processeswascommunicated to individuals and teams
  • review of documentation of work performance.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

  • other units from the Certificate IV in Frontline Management.

Range Statement

RANGE STATEMENT 

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Systems  may refer to:

  • forums, meetings
  • newsletters and reports
  • organisational policies and procedures
  • web-based communication devices

Participation in decision making processes  may include:

  • feedback in relation to outcomes of the consultative process
  • processes which ensures all employees have the opportunity to contribute to organisational issues

Continuous improvement processes  may include:

  • cyclical audits and reviews of workplace, team and individual performance
  • evaluations and monitoring of effectiveness
  • implementation of quality systems, such as International Standardization for Organization (ISO)
  • modifications and improvements to systems, processes, services and products
  • policies and procedures which allow the organisation to systematically review and improve the quality of its products, services and procedures
  • seeking and considering feedback from a range of stakeholders

Mentoring and coaching  may refer to:

  • providing assistance with problem-solving
  • providing feedback, support and encouragement
  • teaching another member of the team, usually focusing on a specific work task or skill

Technology  may include:

  • computerised systems and software such as databases, project management and word processing
  • telecommunications devices
  • any other technology used to carry out work roles and responsibilities

Customer service  may be:

  • internal or external
  • to existing, new or potential clients

Processes to ensure that team members are informed of savings and productivity /service improvements  may refer to:

  • email/intranet, newsletters or other communication devices
  • newsletters and bulletins
  • staff reward mechanisms
  • team meetings

Unit Sector(s)

Unit sector 

Competency field

Competency field 

Management and Leadership - Management

Co-requisite units

Co-requisite units 

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