Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with BSB Business Services Training Package Version 2.0. |
Application
This unit describes the skills and knowledge required to develop and maintain relationships with people and organisations in local communities through regular and ongoing consultation to maintain the quality of service provision.
It applies to individuals who work in any industry or community context where there is a need for a proactive approach to establishing and building networks and relationships between organisations and stakeholders and who operate autonomously, often with managerial responsibility.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Library – Relationship Management
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Plan stakeholder consultation |
1.1 Review and assess current and potential stakeholders to determine needs, interests, and priorities and trends, in consultation with colleagues 1.2 Identify key stakeholders, their representatives and ways to establish and maintain links 1.3 Research and maintain a collection of current relevant information on stakeholders 1.4 Check organisational plans for appropriate reference to interaction with stakeholders 1.5 Ensure planning takes account of relevant internal and external factors |
2 Establish productive stakeholder relationships |
2.1 Use a range of formal and informal strategies to facilitate relationships between stakeholders and own organisation 2.2 Identify and assess strategies for formal links between own organisation and key stakeholders 2.3 Implement strategies likely to be successful in establishing productive relationships with stakeholders 2.4 Determine purpose and parameters of specific consultations, and brief participants accordingly 2.5 Integrate information from stakeholder consultations into organisational planning and share with relevant colleagues in a timely manner 2.6 Monitor and evaluate stakeholder relationships and take appropriate action to continuously improve them, in consultation with colleagues |
3 Represent organisation to local community |
3.1 Communicate organisational role accurately, confidently and clearly to promote stakeholder awareness 3.2 Promote organisation to external bodies that have a stake in its role, funding and operations |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance Criteria |
Description |
Reading |
1.1, 1.3, 1.4, 1.5 |
|
Writing |
1.1, 1.3, 2.1, 2.4, 2.5, 2.6, 3.1, 3.2 |
|
Oral Communication |
1.1, 1.2, 2.1, 2.4-2.6, 3.1, 3.2 |
|
Navigate the world of work |
1.1, 1.3, 1.4, 2.5, 2.6 |
|
Interact with others |
1.1, 1.2, 2.1, 2.4-2.6, 3.1, 3.2 |
|
Get the work done |
1.1, 1.2, 1.4, 1.5, 2.1-2.6 |
|
Unit Mapping Information
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
BSBLIB512 Develop and maintain community and stakeholder relationships |
CULREL501A Develop and maintain community and stakeholder relationships |
Updated to meet Standards for Training Packages Unit moved from Library, Information and Cultural Services Training Package to Business Services Training Package. |
Equivalent unit |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10