Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 2.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Determine ordering requirements

1.1 Search for and verify bibliographic details for requested information resources within required timeframes

1.2 Check availability and estimated cost of requested information resources

1.3 Select suppliers according to organisational guidelines

1.4 Check supplier performance to inform selection, and report performance problems to appropriate colleagues

2 Order information resources

2.1 Create and despatch order records according to organisational procedures

2.2 Prioritise urgent orders and action to expedite receipt

2.3 Check progress of orders and take appropriate follow-up action where necessary

2.4 Update records of ordered material to reflect changes in availability or price according to organisational procedure

2.5 Refer problems with processing orders to appropriate personnel as required

3 Receive information resources

3.1 Accept materials and complete checking processes against invoice and order details

3.2 Process invoices for payment or raise queries with suppliers

3.3 Follow organisational procedures when making claims to suppliers for missing, damaged or incorrect material

3.4 Record details of material received according to organisational procedures

3.5 Complete physical processing tasks for received items as required

3.6 Sort received items in priority order ready for cataloguing

3.7 Update relevant records and note irregularities

Skill 

Performance 

Criteria 

Description 

Reading

1.1-1.4, 2.1-2.4, 3.1, 3.3, 3.4, 3.6, 3.7

• Identifies and interprets relevant information and ideas within familiar contexts such as the checking process and interpreting order information

Writing

1.1, 1.3, 2.1-2.4, 3.1-3.4, 3.7

• Conveys intended meaning on familiar topics for a limited range of purposes and audiences, such as completing order information and corresponding with colleagues and suppliers

Oral Communication

1.4, 2.3, 2.5, 3.2, 3.3

• Interacts effectively in verbal exchanges, using active listening and questioning to convey and clarify information

Numeracy

1.2, 2.1, 2.4, 3.1-3.4, 3.7

• Performs basic mathematical calculations to interpret orders and invoices and other numeric data

Navigate the world of work

1.1, 1.3, 1.4, 2.1, 2.4, 3.3, 3.4

• Understands roles and responsibilities and follows workplace procedures
• Seeks clarification or assistance when required
• Completes work activities in a timely fashion

Interact with others

1.4, 2.3, 2.5, 3.2, 3.3

• Uses a limited range of accepted practices for communicating in a work environment

Get the work done

1.1, 1.4, 2.2, 2.3, 2.5, 3.2, 3.5-3.7

• Plans and implements routine tasks and workload making limited decisions on sequencing and timing
• Makes low-impact decisions around immediate, clearly defined tasks
• Automatically implements standard procedures for routine decisions in response to familiar problems
• Uses digital technology for basic reading, recording and searching information, and for communications following routine procedures

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBLIB202 Process information resource orders

CULINS202A Process information resource orders

Updated to meet Standards for Training Packages

Unit moved from Library, Information and Cultural Services Training Package to Business Services Training Package.

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 2.0.