Unit of competency details

BSBLDR502 - Lead and manage effective workplace relationships (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 25/Mar/2015

Usage recommendation:
Current

Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
SIS - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 2.0 
SIR - Retail Services Training PackageRetail Services Training Package 1.0,2.0-2.0 
HLT - HealthHealth 3.0 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-2.0 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-2.0 
AVI - Aviation Training PackageAviation Training Package 3.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
SIS50115 - Diploma of Sport and Recreation ManagementDiploma of Sport and Recreation Management 
SIR50116 - Diploma of Retail LeadershipDiploma of Retail Leadership 
HLT65015 - Advanced Diploma of Dental ProstheticsAdvanced Diploma of Dental Prosthetics 
FNS51915 - Diploma of Personal Injury and Disability Insurance ManagementDiploma of Personal Injury and Disability Insurance Management 
FNS50115 - Diploma of Personal Injury ManagementDiploma of Personal Injury Management 1-2 
BSB52415 - Diploma of Marketing and CommunicationDiploma of Marketing and Communication 
BSB52315 - Diploma of GovernanceDiploma of Governance 
BSB51915 - Diploma of Leadership and ManagementDiploma of Leadership and Management 1-2 
AVI50616 - Diploma of Aviation (Aviation Management)Diploma of Aviation (Aviation Management) 
AVI50516 - Diploma of Aviation (Flight Instructor)Diploma of Aviation (Flight Instructor) 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to lead and manage effective workplace relationships.

It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation's values, goals and cultural diversity.

At this level work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership - Leadership

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Manage ideas and information

1.1 Ensure strategies and processes are in place to communicate information associated with the achievement of work responsibilities to all co-workers

1.2 Develop and/or implement consultation processes to ensure that employees have the opportunity to contribute to issues related to their work role

1.3 Facilitate feedback to employees on outcomes of the consultation processes

1.4 Develop and/or implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel

2. Establish systems to develop trust and confidence

2.1 Establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to

2.2 Gain and maintain the trust and confidence of colleagues and external contacts through professional conduct

2.3 Adjust own interpersonal communication styles to meet the organisation’s cultural diversity and ethical environment and guide and support the work team in their personal adjustment process

3. Manage the development and maintenance of networks and relationships

3.1 Use networks to build workplace relationships providing identifiable outcomes for the team and the organisation

3.2 Conduct ongoing planning to ensure that effective internal and external workplace relationships are developed and maintained

4. Manage difficulties to achieve positive outcomes

4.1 Develop and/or implement strategies to ensure that difficulties in workplace relationships are identified and resolved

4.2 Establish processes and systems to ensure that conflict is identified and managed constructively in accordance with the organisation’s policies and procedures

4.3 Provide guidance, counselling and support to assist co-workers in resolving their work difficulties

4.4 Develop and implement an action plan to address any identified difficulties

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Writing

1.2, 1.4, 2.1, 4.1, 4.2, 4.4

  • Prepares plans and policies incorporating appropriate vocabulary, grammatical structure and conventions

Interact with others

2.2, 2.3, 3.1, 4.3

  • Adapts personal communication style to model behaviours, build trust and positive working relationships, and to support others
  • Plays a lead role in situations requiring effective collaboration, demonstrating high level support and facilitation skills and ability to engage and motivate others

Navigate the world of work

2.1, 2.3

  • Establishes or follows organisational policy regarding diversity and ethical conduct

Get the work done

1.1-1.4, 2.1, 3.2, 4.1, 4.2, 4.4

  • Takes responsibility for formulating, organising and implementing plans, processes and strategies that impact the workplace
  • Systematically gathers and analyses all relevant information and evaluates options to inform decisions about organisational strategies
  • Evaluates outcomes to identify opportunities for improvement

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBLDR502 Lead and manage effective workplace relationships

Not applicable

New unit

No equivalent unit

Links

Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=13

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • develop and/or implement processes to manage ideas and information including:
  • communicating information to support others to achieve work responsibilities
  • facilitating employees' contributions to consultation on work issues
  • providing feedback on the outcomes of consultations
  • resolution of issues raised or referral to relevant personnel
  • establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to
  • provide leadership through own behaviour including:
  • professional conduct that promotes trust with internal and external contacts
  • adjusting own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment
  • plan for, and manage, the use of networks to support identifiable outcomes for the team and the organisation
  • develop and/or implement processes and systems to manage difficulties including:
  • identifying and resolving conflicts and other difficulties according to organisational policies and procedures
  • planning how to address difficulties
  • providing guidance, counselling and support to assist co-workers in resolving their work difficulties.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • explain how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution
  • outline legislation relevant to managing effective workplace relationships.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

  • relevant legislation, regulations, standards and codes
  • relevant workplace documentation and resources
  • case studies and, where possible, real situations
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=13

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