Release 

Comments 

Release 2

This version released with BSB Business Services Training Package Version 2.0.

Version created to correct typographical error

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify the impact of own emotions on others in the workplace

1.1 Identify own emotional strengths and weaknesses

1.2 Identify personal stressors and own emotional states related to the workplace

1.3 Develop awareness of own emotional triggers and use this awareness to enable control emotional responses

1.4 Model workplace behaviours that demonstrate management of emotions

1.5 Use self-reflection and feedback from others to improve development of own emotional intelligence

2. Recognise and appreciate the emotional strengths and weaknesses of others

2.1 Respond to the emotional states of co-workers and assess emotional cues

2.2 Identify the range of cultural expressions of emotions and respond appropriately

2.3 Demonstrate flexibility and adaptability in dealing with others

2.4 Take into account the emotions of others when making decisions

3. Promote the development of emotional intelligence in others

3.1 Provide opportunities for others to express their thoughts and feelings

3.2 Assist others to understand the effect of their behaviour and emotions on others in the workplace

3.3 Encourage the self-management of emotions in others

3.4 Encourage others to develop their own emotional intelligence to build productive relationships and maximise workplace outcomes

4. Utilise emotional intelligence to maximise team outcomes

4.1 Encourage a positive emotional climate in the workplace

4.2 Use the strengths of workgroup members to achieve workplace outcomes

Skill 

Performance 

Criteria 

Description 

Learning

1.5

• Identifies and uses strategies to improve own emotional intelligence

Oral communication

1.4,1.5, 2.1-2.3, 3.2-3.4, 4.1

• Uses appropriate language and nonverbal features to present information and seek feedback
• Uses listening and questioning skills to elicit the views of others and to clarify or confirm understanding

Interact with others

1.1-1.5, 2.1- 2.4, 3.2-3.4, 4.1

• Reflects on personal attributes and considers the impact on others and modifies approach to support development
• Adapts personal communication style to model behaviours, build trust and positive working relationships and to build understanding of emotional intelligence
• Leads a collaborative approach, using inquiring and inclusive techniques, to develop understanding and skills that enhances individuals’ emotional intelligence

Get the work done

3.1, 3.2, 4.2

• Leads processes to develop, implement and monitor plans and processes to ensure team engagement and effectiveness

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBLDR501 Develop and use emotional intelligence

(Release 2)

BSBLDR501 Develop and use emotional intelligence

(Release 1)

Updated to correct typographical error

Equivalent unit

Release 

Comments 

Release 2

This version released with BSB Business Services Training Package Version 2.0.

Version created to correct typographical error

Release 1

This version first released with BSB Business Services Training Package Version 1.0.