Unit of competency details

BSBLDR403 - Lead team effectiveness (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 25/Mar/2015

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBWOR402A - Promote team effectivenessUpdated to meet Standards for Training Packages Title change Minor edits to clarify intent of performance criteria 24/Mar/2015


Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
TLI - Transport and Logistics Training PackageTransport and Logistics Training Package 1.0-2.0 
SIS10 - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 3.1 
SIR - Retail Services Training PackageRetail Services Training Package 1.0-2.0 
PPM - Pulp & Paper Manufacturing Industry Training PackagePulp & Paper Manufacturing Industry Training Package 1.0 
NWP - National Water Training PackageNational Water Training Package 1.0 
MSF - Furnishing Training PackageFurnishing Training Package 2.0 
ICP - Printing and Graphic ArtsPrinting and Graphic Arts 1.0-2.0 
HLT - HealthHealth 2.0-3.0 
FWP - Forest and Wood Products Training PackageForest and Wood Products Training Package 2.0 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-2.0 
DEF - Defence Training PackageDefence Training Package 1.0 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0 
CSC - Correctional Services Training PackageCorrectional Services Training Package 1.0-1.1 
CHC - Community ServicesCommunity Services 2.0-3.0 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-2.0 
AVI - Aviation Training PackageAviation Training Package 3.0 
AMP - Australian Meat Processing Training PackageAustralian Meat Processing Training Package 1.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
TLI41515 - Certificate IV in Materiel LogisticsCertificate IV in Materiel Logistics 
SIS40612 - Certificate IV in Sport DevelopmentCertificate IV in Sport Development 
SIS40512 - Certificate IV in Sport CoachingCertificate IV in Sport Coaching 
SIS30913 - Certificate III in Sport OfficiatingCertificate III in Sport Officiating 
SIR40116 - Certificate IV in Community PharmacyCertificate IV in Community Pharmacy 
PPM40216 - Certificate IV in Papermaking OperationsCertificate IV in Papermaking Operations 
PPM40116 - Certificate IV in Pulping OperationsCertificate IV in Pulping Operations 
NWP40615 - Certificate IV in Water Industry TreatmentCertificate IV in Water Industry Treatment 
NWP40515 - Certificate IV in Water Industry OperationsCertificate IV in Water Industry Operations 
MSF40413 - Certificate IV in Glass and GlazingCertificate IV in Glass and Glazing 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit defines skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion.

It applies team leaders, supervisors and new emerging managers who have an important leadership role in the development of efficient and effective work teams.

Leaders at this level also provide leadership for the team and bridge the gap between the management of the organisation and the team members. As such they must 'manage up' as well as manage their team/s.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership - Leadership

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan to achieve team outcomes

1.1 Lead the team to identify, establish and document team purpose, roles, responsibilities, goals, plans and objectives in consultation with team members

1.2 Engage team members to incorporate innovation and productivity measures in work plans

1.3 Lead and support team members in meeting expected outcomes

2. Lead team to develop cohesion

2.1 Provide opportunities for input of team members into planning, decision making and operational aspects of work team

2.2 Encourage and support team members to take responsibility for own work and to assist each other in undertaking required roles and responsibilities

2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions

2.4 Recognise and address issues, concerns and problems identified by team members or refer to relevant persons as required

2.5 Model expected behaviours and approaches

3. Participate in and facilitate work team

3.1 Actively encourage team members to participate in and take responsibility for team activities and communication processes

3.2 Give the team support to identify and resolve problems which impede its performance

3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation's image within the work team, the organisation and with clients/customers

4. Liaise with management

4.1 Maintain open communication with line manager/management at all times

4.2 Communicate information from line manager/management to the team

4.3 Communicate unresolved issues, concerns and problems raised by the team/team members to line manager/management and ensure follow-up action is taken

4.4 Communicate unresolved issues, concerns and problems related to the team/team members raised by line managers/management to the team and ensure follow-up to action is taken

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Writing

1.1, 4.2

  • Prepares workplace plans that communicate intent and elicits feedback clearly and effectively

Oral communication

1.1, 1.3, 2.2, 2.3, 3.1, 3.2, 4.2-4.4

  • Engages in discussions or provides information using structure and language appropriate to the audience and situation

Interact with others

1.1-1.3, 2.1-2.5, 3.1, 3.3, 4.1

  • Selects and uses appropriate conventions and protocols when communicating with team members
  • Adapts personal communication style to model required behaviours, build trust and positive working relationships and to show respect for the opinions and values of others
  • Plays a lead role in situations requiring effective collaboration, demonstrating conflict resolution skills and ability to engage and motivate others

Get the work done

1.1-1.3, 3.2

  • Develops, implements and monitors plans and processes to ensure team engagement and effectiveness
  • Uses formal analytical thinking techniques to identify issues and generate possible solutions, seeking input from others as required

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBLDR403 Lead team effectiveness

BSBWOR402A Promote team effectiveness

Updated to meet Standards for Training Packages

Title change

Minor edits to clarify intent of performance criteria

Equivalent unit

Links

Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=13

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • apply knowledge of organisational goals, objectives and plans
  • develop a team work plan including documentation of how it was generated and how it will be monitored
  • identify and incorporate innovation and productivity measures into a team work plan
  • communicate with team members and management to identify and establish the team purpose, roles, responsibilities, goals plans and objectives and resolve problems
  • use techniques to consult, encourage, support and provide feedback to team members
  • model team leadership behaviours and approaches
  • liaise with management to develop the teamwork plan, resolve issues and ensure follow-up action is taken.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must explain principles and techniques associated with:

  • delegation and work allocation
  • goal setting
  • group dynamics and processes
  • individual behaviour and difference
  • leadership styles
  • motivation
  • negotiation
  • problem solving
  • planning
  • workplace innovation
  • workplace productivity.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

  • information about the organisation, including organisational structure, goals, objectives and plans
  • case studies, and where possible, real situations
  • workplace equipment and resources
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=13

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