Unit of competency details

BSBITU203 - Communicate electronically (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 25/Mar/2015

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBITU203A - Communicate electronicallyUpdated to meet Standards for Training Packages 24/Mar/2015


Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0 
CPP07 - Property Services Training PackageProperty Services Training Package 14.4-14.5 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-2.0 
AHC - Agriculture, Horticulture and Conservation and Land Management Training PackageAgriculture, Horticulture and Conservation and Land Management Training Package 1.0-1.1 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
CUA20715 - Certificate II in Visual ArtsCertificate II in Visual Arts 
CUA20615 - Certificate II in Music IndustryCertificate II in Music Industry 
CUA20415 - Certificate II in Aboriginal and Torres Strait Islander Cultural ArtsCertificate II in Aboriginal and Torres Strait Islander Cultural Arts 
CUA10315 - Certificate I in Visual ArtsCertificate I in Visual Arts 
CUA10215 - Certificate I in Aboriginal and Torres Strait Islander Cultural ArtsCertificate I in Aboriginal and Torres Strait Islander Cultural Arts 
CPP20411 - Certificate II in Waste ManagementCertificate II in Waste Management 
BSB30215 - Certificate III in Customer EngagementCertificate III in Customer Engagement 1-2 
BSB20215 - Certificate II in Customer EngagementCertificate II in Customer Engagement 
BSB20115 - Certificate II in BusinessCertificate II in Business 
AHC30116 - Certificate III in AgricultureCertificate III in Agriculture 1-2 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080905 Practical Computing Skills  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080905 Practical Computing Skills  30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to send, receive and manage electronic mail (email), as well as collaborate online using chat rooms, intranets and instant messaging.

It applies to individuals who use business technology to perform a range of routine tasks to communicate with co-workers, customers or others. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Information and Communications Technology – IT Use

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement procedures to send and receive electronic mail

1.1 Login to software for sending and receiving email in accordance with organisational requirements

1.2 Check outgoing email for accuracy and ensure any required attachments are prepared, in accordance with organisational and service provider requirements

1.3 Identify urgent, confidential, personal, suspicious or potentially dangerous email and take appropriate action

1.4 Deal with returned email in accordance with organisational policies and procedures

2. Manage electronic mail

2.1 Set security levels and/or filters for incoming email in accordance with organisational requirements

2.2 Create and maintain individual mailboxes in accordance with organisational requirements

2.3 Store email and/or attachments in accordance with organisational requirements

2.4 Empty inboxes and archive or permanently delete in accordance with organisational requirements

2.5 Prepare and maintain electronic mailing lists in accordance with organisational requirements

3. Collaborate online

3.1 Identify software to be used in collaboration

3.2 Ensure online collaboration is undertaken in accordance with organisational policy, procedures and net etiquette (netiquette)

3.3 Respond to posts or communications in accordance with agreed parameters, organisational requirements and netiquette

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Reading

1.1-1.4, 2.1-2.5, 3.2, 3.3

  • Recognises textual information within different materials and interprets information to determine requirements as well as confirming accuracy of content

Writing

1.1, 2.2, 2.5, 3.2, 3.3

  • Records key information relevant to requirements and prepares simple correspondence using basic punctuation, text and correct spelling

Oral Communication

1.4

  • Obtains information through listening and questioning and uses clear and appropriate language suitable to audience

Navigate the world of work

1.1, 1.2, 1.4, 2.1-2.5, 3.2, 3.3

  • Recognises and follows explicit and implicit protocols and meets expectations associated with own role

Get the work done

1.3

  • Recognises and responds to routine problems in context of own work

Range of Conditions

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBITU203 Communicate electronically

BSBITU203A Communicate electronically

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • follow organisational and service provider requirements when communicating electronically
  • follow organisational policy and procedures when managing all aspects of electronic communication
  • comply with netiquette
  • collaborate in accordance with agreed parameters for electronic communication
  • identify most appropriate software applications.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • identify different methods of electronic communication
  • outline key provisions of relevant legislation that affect aspects of business operations
  • outline relevant organisation policies and procedures.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the information and communications technology – IT use field of work and include access to:

  • organisational policies and procedures
  • relevant legislation
  • relevant workplace documentation and resources
  • industry software packages.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

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