Unit of competency details

BSBFLM309 - Support continuous improvement systems and processes (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 25/Mar/2015

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBFLM309C - Support continuous improvement systems and processesUpdated to meet Standards for Training Packages 24/Mar/2015


Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
PPM - Pulp & Paper Manufacturing Industry Training PackagePulp & Paper Manufacturing Industry Training Package 1.0 
MSF - Furnishing Training PackageFurnishing Training Package 2.0-3.1 
ICP - Printing and Graphic ArtsPrinting and Graphic Arts 1.0-2.0 
HLT - HealthHealth 2.0-3.1 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-2.1 
CPP07 - Property Services Training PackageProperty Services Training Package 14.4-14.5 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-2.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
PPM40216 - Certificate IV in Papermaking OperationsCertificate IV in Papermaking Operations 
PPM40116 - Certificate IV in Pulping OperationsCertificate IV in Pulping Operations 
PPM30216 - Certificate III in Papermaking OperationsCertificate III in Papermaking Operations 
PPM30116 - Certificate III in Pulping OperationsCertificate III in Pulping Operations 
MSF30913 - Certificate III in Blinds, Awnings, Security Screens and GrillesCertificate III in Blinds, Awnings, Security Screens and Grilles 2-4 
ICP31315 - Certificate III in Print ManufacturingCertificate III in Print Manufacturing 
ICP30815 - Certificate III in Printing and Graphic Arts (Sacks and Bags)Certificate III in Printing and Graphic Arts (Sacks and Bags) 
HLT47715 - Certificate IV in Medical Practice AssistingCertificate IV in Medical Practice Assisting 
HLT47115 - Certificate IV in Hospital/Health Services Pharmacy SupportCertificate IV in Hospital/Health Services Pharmacy Support 1-2 
HLT37315 - Certificate III in Health AdministrationCertificate III in Health Administration 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to support the organisation’s continuous improvement systems and processes. Particular emphasis is on actively encouraging the team to participate in the process, monitoring and reporting on specified outcomes and supporting opportunities for further improvements.

It applies to individuals with roles of responsibility who use initiative, organisational and communication skills to influence the ongoing development of the organisation.

At this level, work will normally be carried out within known routines, methods and procedures, and may also involve complex or non-routine activities that require some discretion and judgement.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Frontline Management

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Contribute to continuous improvement systems and processes

1.1 Actively encourage and support team members to participate in decision-making processes and to assume responsibility and exercise initiative

1.2 Communicate the organisation’s continuous improvement processes to individuals and teams

1.3 Effectively utilise mentoring and coaching to ensure that individuals/teams are able to support the organisation’s continuous improvement processes

2 Monitor and report specified outcomes

2.1 Utilise the organisation’s systems and technology to monitor team progress and to identify ways in which planning and operations could be improved

2.2 Apply continuous improvement techniques and processes to improve customer service

3 Support opportunities for further improvement

3.1 Communicate agreed recommendations for improvements in achieving the business plan to team members

3.2 Document and use work performance to identify opportunities for further improvement

3.3 Maintain records, reports and recommendations for improvement within the organisation’s systems and processes

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Learning

1.3

  • Contributes to ongoing organisational improvement by mentoring others to support continuous improvement processes

Reading

2.1, 3.3

  • Interprets everyday workplace documentation

Writing

1.2, 3.1-3.3

  • Uses appropriate vocabulary and grammatical structures to achieve precise meaning in a range of documentation

Oral Communication

1.1-1.3, 3.1

  • Articulates information in a positive manner using appropriate terminology, tone and style appropriate to context and audience
  • Uses questioning and listening techniques to exchange and clarify information

Navigate the world of work

1.2, 3.3

  • Understands the nature and purpose of own role and associated responsibilities and how own role meshes with others and contributes to broader work goals
  • Takes responsibility for adherence to organisational processes and systems

Interact with others

1.2, 1.3

  • Shares information and resources, offers assistance voluntarily and facilitates effective group interactions

Get the work done

2.1, 2.2, 3.2, 3.3

  • Takes responsibility for routine low-impact decisions within familiar situations
  • Evaluates effectiveness of decisions in terms of how well they meet stated goals
  • Uses a range of digitally based technology and applications to organise, monitor, manage and communicate relevant information effectively

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBFLM309 Support continuous improvement systems and processes

BSBFLM309C Support continuous improvement systems and processes

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • perform actions to support continuous improvement including:
  • using work performance to identify improvement
  • adjusting plans to reflect changes
  • communicating effectively with all stakeholders
  • using technology to monitor operational progress
  • applying suitable recordkeeping processes.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • explain principles and techniques relating to:
  • continuous improvement systems and processes
  • benchmarking
  • best practice
  • describe the benefits of continuous improvement
  • list quality approaches which the organisation may implement
  • explain methods that can be used in continuous improvement
  • outline barriers to continuous improvement
  • explain recording, reporting and recommendation processes to facilitate continuous improvement applied within the organisation.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management field of work and include access to:

  • relevant workplace documentation and resources
  • case studies and, where possible, real situations
  • interaction with others
  • business technology.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

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