Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Contribute to implementation of operational plan

1.1 Collect and record details of resource requirements and report to relevant personnel

1.2 Ensure the operational plan contributes to the achievement of the organisation’s performance and business plan

1.3 Identify key performance indicators to measure own and work team’s performance

1.4 Undertake contingency planning as required

1.5 Support the development and presentation of proposals for resource requirements as necessary

2 Assist in recruiting employees and acquiring resources

2.1 Assist with employee recruitment and/or induction as required, within the organisation’s policies, practices and procedures

2.2 Acquire physical resources and services according to the organisation’s policies, practices and procedures, and in consultation with relevant personnel

3 Support operations

3.1 Identify and utilise performance systems and processes to assess team progress in achieving plans and targets

3.2 Compare actual productivity and performance with identified short-term budgets, targets and performance results

3.3 Identify and report unsatisfactory performance to relevant personnel, to enable action to be taken to rectify situation

3.4 Provide coaching to support individuals and teams to use resources effectively, economically and safely

3.5 Support consultation processes for development and/or variation of the operational plan as required

3.6 Present recommendations for variation to operational plans to relevant personnel

3.7 Follow performance systems, procedures and recording processes in accordance with organisation requirements

Skill 

Performance 

Criteria 

Description 

Learning

3.4

• Contributes to ongoing organisational improvement by training others to uses resources appropriately

Reading

1.1-1.3, 2.1, 2.2, 3.1, 3.2, 3.7

• Interprets information from a range of familiar texts

Writing

1.1, 1.4, 1.5, 3.3, 3.6

• Uses appropriate vocabulary and grammatical structures to achieve precise meaning in a range of documentation

Oral Communication

1.1, 2.1, 2.2, 3.3-3.6

• Articulates information concisely using appropriate terminology, tone and style
• Uses questioning and listening techniques to exchange and clarify information

Numeracy

1.1, 1.2, 2.2, 3.2, 3.4

• Interprets and analyses numerical information to support resource acquisition and broader business plan

Navigate the world of work

2.1, 2.2, 3.7

• Adheres to organisational policies and procedures and understands and meets expectations associated with own role

Interact with others

1.5, 2.1, 3.4-3.6

• Selects and uses appropriate conventions and protocols when communicating with relevant personnel
• Collaborates and cooperates with others to achieve joint outcomes

Get the work done

1.1-1.4, 3.1, 3.3

• Takes responsibility for planning, sequencing and prioritising tasks and own workload for effective outcomes
• Makes routine decisions and implements standard procedures for routine tasks
• Recognises and responds to predictable routine problems related to role in the immediate work context

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBFLM305 Support operational plan

BSBFLM305C Support operational plan

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.