Modification History
Not applicable.
Unit Descriptor
This unit is equivalent to the original unit BSXFLM304A Participate in, lead and facilitate work teams.
Frontline management has a key role in leading, participating in, facilitating and empowering work teams/groups within the context of the organisation. They play a prominent part in motivating, mentoring, coaching and developing team members, and in achieving team cohesion. At this level, work will normally be carried out within known routines, methods and procedures which require the exercise of some discretion and judgement.
Opportunities for co-assessment are encouraged as part of the holistic approach promoted in the assessment guidelines. Consider co-assessment with BSBFLM302A Support leadership in the workplace, BSBFLM303A Contribute to effective workplace relationships, BSBFLM306A Provide workplace information and resourcing plans and BSBFLM311A Support a workplace learning environment.
This unit is equivalent to the original unit BSXFLM304A Participate in, lead and facilitate work teams.
Frontline management has a key role in leading, participating in, facilitating and empowering work teams/groups within the context of the organisation. They play a prominent part in motivating, mentoring, coaching and developing team members, and in achieving team cohesion. At this level, work will normally be carried out within known routines, methods and procedures which require the exercise of some discretion and judgement.
Opportunities for co-assessment are encouraged as part of the holistic approach promoted in the assessment guidelines. Consider co-assessment with BSBFLM302A Support leadership in the workplace, BSBFLM303A Contribute to effective workplace relationships, BSBFLM306A Provide workplace information and resourcing plans and BSBFLM311A Support a workplace learning environment.
Application of the Unit
Not applicable.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
Not applicable.
Elements and Performance Criteria Pre-Content
Not applicable.
Elements and Performance Criteria
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Elements and Performance Criteria |
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Element |
Performance Criteria |
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1 |
Participate in team planning |
1.1 |
The manager assists the team establish its purpose, roles, responsibilities and accountabilities in accordance with the organisation's goals, plans and objectives |
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1.2 |
The manager assists the team monitor and adjust its performance within the organisation's continuous improvement policies and processes |
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1.3 |
The manager encourages the team to use the competencies of each member for team and individual benefit |
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2 |
Develop team commitment and co-operation |
2.1 |
The manager assists the team to use open communication processes to obtain and share information |
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2.2 |
The team makes decisions in accordance with its agreed roles and responsibilities |
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2.3 |
The manager supports the team to develop mutual concern and camaraderie |
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3 |
Manage and develop team performance |
3.1 |
The results achieved by the team contribute positively to the organisation's business plans |
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3.2 |
The manager encourages the team to exploit innovation and initiative |
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3.3 |
Team and individual competencies are monitored regularly to confirm that the team is able to achieve its goals |
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3.4 |
Team members share and enhance their knowledge and skills |
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4 |
Participate in and facilitate the work team |
4.1 |
Team members participate actively in team activities and communication processes |
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4.2 |
Individuals and teams take individual and joint responsibility for their actions |
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4.3 |
The team receives support to identify and resolve problems which impede its performance |
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Required Skills and Knowledge
Not applicable.
Evidence Guide
The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Provides leadership to team
Contributes positively to team performance
Provides coaching and mentoring support
Underpinning Knowledge *
* At this level the learner must demonstrate some relevant theoretical knowledge.
Underpinning knowledge relates to the essential knowledge and understanding a person needs to perform work to the required standard
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
The principles and techniques associated with:
the organisation of teams
team goal setting
devolving responsibility/accountability to teams
team dynamics
conflict resolution
gaining team commitment
monitoring and assessing team performance
Gain team commitment to the organisation's goals, values and plans
The forms of bias/discrimination and how to deal with them
Underpinning Skills
Functional literacy skills to access and use workplace information
Assessing the competence of the team
Facilitating the participation of team members
Working effectively with team members who have diverse work styles, aspirations, cultures and perspectives
Facilitating team development and improvement
Assessing competency development requirements
Gaining the trust and confidence of colleagues
Dealing with people openly and fairly
Using coaching and mentoring skills to provide support to colleagues
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context /s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competencies Levels at the end of this unit
Key Competency Levels
Collecting , analysing and organising information (Level 2)- to assist team planning
Communicating ideas and information (Level 2)- with members of work team
Planning and organising activities (Level 2)- in association with team
Working with teams and others (Level 2)- to achieve team goals
Using mathematical ideas and techniques (Level 1)- to assist the development of team plans
Solving problems (Level 2)- to assist team performance
Using technology (Level 1)- to assist the management of information
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies
The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Provides leadership to team
Contributes positively to team performance
Provides coaching and mentoring support
Underpinning Knowledge *
* At this level the learner must demonstrate some relevant theoretical knowledge.
Underpinning knowledge relates to the essential knowledge and understanding a person needs to perform work to the required standard
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
The principles and techniques associated with:
the organisation of teams
team goal setting
devolving responsibility/accountability to teams
team dynamics
conflict resolution
gaining team commitment
monitoring and assessing team performance
Gain team commitment to the organisation's goals, values and plans
The forms of bias/discrimination and how to deal with them
Underpinning Skills
Functional literacy skills to access and use workplace information
Assessing the competence of the team
Facilitating the participation of team members
Working effectively with team members who have diverse work styles, aspirations, cultures and perspectives
Facilitating team development and improvement
Assessing competency development requirements
Gaining the trust and confidence of colleagues
Dealing with people openly and fairly
Using coaching and mentoring skills to provide support to colleagues
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context /s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competencies Levels at the end of this unit
Key Competency Levels
Collecting , analysing and organising information (Level 2)- to assist team planning
Communicating ideas and information (Level 2)- with members of work team
Planning and organising activities (Level 2)- in association with team
Working with teams and others (Level 2)- to achieve team goals
Using mathematical ideas and techniques (Level 1)- to assist the development of team plans
Solving problems (Level 2)- to assist team performance
Using technology (Level 1)- to assist the management of information
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies
Range Statement
The Range Statement provides advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The general workplace context for this AQF level is described in the AQF level descriptor. In addition, the following variables may be present for this particular unit:
Legislation , codes and national standards relevant to the workplace which may include :
award and enterprise agreements and relevant industrial instruments
relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
relevant industry codes of practice
Frontline management at this level normally operate in a relatively simple and routine workplace environment in which they use the organisation 's :
goals, objectives, plans, systems and processes
business and performance plans
access and equity principles and practice
ethical standards
quality and continuous improvement processes and standards
defined resource parameters
The manager may :
adopt a variety of roles in teams including leader, facilitator, participant, coach, mentor
Teams may be :
one or a mixture of on-going, work-based, project-based, task specific, or cross-functional. Teams may include full time employees, contractors, part time employees
The organisation 's goals , plans and objectives refers to :
those relevant to frontline management's work activities and to the teams in which frontline management is involved
Competencies refer to :
the abilities of the team members and may be formally recognised or not formally recognised. They may be industry-wide, enterprise specific or individual specific
Knowledge and skill development may :
take place through a variety of methods including for example, coaching, mentoring, exchange/rotation, shadowing, action learning, structured training programs
OHS considerations may include :
implement and monitor participative arrangements
information to team about OHS and the organisation's OHS policies, procedures and practices
The Range Statement provides advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The general workplace context for this AQF level is described in the AQF level descriptor. In addition, the following variables may be present for this particular unit:
Legislation , codes and national standards relevant to the workplace which may include :
award and enterprise agreements and relevant industrial instruments
relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
relevant industry codes of practice
Frontline management at this level normally operate in a relatively simple and routine workplace environment in which they use the organisation 's :
goals, objectives, plans, systems and processes
business and performance plans
access and equity principles and practice
ethical standards
quality and continuous improvement processes and standards
defined resource parameters
The manager may :
adopt a variety of roles in teams including leader, facilitator, participant, coach, mentor
Teams may be :
one or a mixture of on-going, work-based, project-based, task specific, or cross-functional. Teams may include full time employees, contractors, part time employees
The organisation 's goals , plans and objectives refers to :
those relevant to frontline management's work activities and to the teams in which frontline management is involved
Competencies refer to :
the abilities of the team members and may be formally recognised or not formally recognised. They may be industry-wide, enterprise specific or individual specific
Knowledge and skill development may :
take place through a variety of methods including for example, coaching, mentoring, exchange/rotation, shadowing, action learning, structured training programs
OHS considerations may include :
implement and monitor participative arrangements
information to team about OHS and the organisation's OHS policies, procedures and practices
Unit Sector(s)
Not applicable.
