Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Establish client requirements for information provision

1.1 Apply cross-cultural communication skills while providing and receiving information

1.2 Record and respond to requests for information from internal or external clients, in line with organisational policies and procedures

1.3 Clarify requests to ensure full understanding of client requirements

2 Organise and maintain supplies of material

2.1 Refer to procedures for providing material for planning production, assembly, packaging and distributing information packages

2.2 Assemble material for the needs of individual clients and client groups, according to inventory establishment

2.3 Maintain stocks of material at established inventory levels, and identify and respond to shortfalls

2.4 Facilitate production and collection of material to ensure inventory levels are maintained

3 Provide information relevant to individual clients and client groups

3.1 Provide assembled and checked material to clients at the specified destinations on time, according to organisational policies and procedures

3.2 Facilitate compliance with relevant legislative and regulatory requirements for provision and distribution of material

3.3 Monitor communication and process flow to ensure on-time dispatch of requested material to specified persons and destinations

3.4 Seek advice from relevant personnel in client services situations where information provision may require departure from regular practices

4 Contribute to the continuous improvement process for information provision

4.1 Apply client services policy, guidelines and procedures for information provision when performing work role activities

4.2 Perform work effectively within a team environment to facilitate quality of information provision in client services

4.3 Carry out follow-up to gauge client satisfaction regarding information provision

4.4 Use feedback to promote continuous improvement in own work and for input into organisational quality client services processes for information provision

4.5 Provide input through team communication regarding organisational policies and procedures, and development or review of information provision services to clients

Skill 

Performance 

Criteria 

Description 

Reading

1.2, 2.1, 2.3, 3.2, 3.3, 4.4, 4.5

• Gathers and interprets a variety of texts including internal policies, legislative and inventory materials

Writing

1.1-1.3, 2.3, 2.4, 3.2-3.4,

4.1, 4.2, 4.3, 4.5

• Uses clear, specific and industry related terminology to complete and update workplace documentation and communicate with others

Numeracy

2.3, 2.4

• Uses basic mathematical techniques to calculate and maintain stock levels

Oral Communication

1.1-1.3, 2.4, 3.3, 3.4, 4.2-4.5

• Articulates information clearly using specific vocabulary, tone and syntax suitable to audience
• Uses active listening and questioning techniques to confirm understanding

Navigate the world of work

1.2, 3.1, 3.2, 4.1

• Monitors adherence to organisational policies and procedures
• Considers own role in terms of its contribution to broader goals of the work environment
• Appreciates the implications of legal and regulatory responsibilities related to own work

Interact with others

3.1, 3.4, 4.2-4.5

• Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role
• Cooperates with others as part of familiar routine activities and contributes to specific activities requiring joint responsibility and accountability

Get the work done

2.2-2.4, 3.1

• Plans routine tasks with familiar goals and outcomes, taking some limited responsibility for decisions regarding timing and sequencing
• Recognises and responds to predictable routine problems related to role in the immediate work context
• Automatically implements standard procedures for routine decisions

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBEDU303 Assist with the provision of international education information

BSBEDU303A Assist with the provision of international education information

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.