Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Review website content and use

1.1 Monitor and analyse customer and user feedback in accordance with organisational timelines

1.2 Analyse automatically collected website data and identify trends

1.3 Make recommendations on changes to website and its content in response to feedback and data analysis, and approve changes scheduled for implementation

1.4 Review cost implications of the recommended changes to determine their viability

2 Update website

2.1 Replace superseded and inaccurate information with current information and add additional material in accordance with organisational requirements

2.2 Follow protocols for ensuring the accuracy and authenticity of information

2.3 Remove services no longer available or required and add new ones in accordance with organisational requirements

2.4 Check offline information against that posted on the website and rectify any discrepancies in accordance with organisational timelines

2.5 Follow security procedures for updating the website

3 Carry out non-technical site maintenance

3.1 Analyse user feedback to confirm website faults are not user issues

3.2 Rectify faults and make improvements to website in response to user feedback approved by the organisation

3.3 Add new web pages and/or active links and remove redundant pages and links in accordance with organisational requirements

3.4 Make website changes in response to changes in marketing strategy, in accordance with organisational requirements and consideration of cost benefits

Skill 

Performance 

Criteria 

Description 

Reading

1.1-1.4, 2.1, 2.3-2.5,

3.1-3.4

• Recognises text within job specifications and work processes related to the outcomes of the job

Writing

1.3, 1.4, 2.1-2.5, 3.2-3.4

• Records key information related to the outcomes of the job

Oral Communication

1.3, 3.2

• Makes recommendations on changes to website content
• Analyses and responds to user feedback

Numeracy

1.4

• Uses basic numeracy skills to determine cost implications and viability

Navigate the world of work

1.1-1.4, 2.1-2.5, 3.1-3.4

• Accepts responsibility and ownership for the task and makes decisions on completion parameters and the need to coordinate with others
• Takes personal responsibility for following security procedures and meeting organisational requirements

Interact with others

1.3, 3.2

• Selects and uses appropriate conventions and protocols when communicating with clients and users in a range of work contexts

Get the work done

1.1-1.4, 2.1-2.5, 3.1-3.4

• Takes responsibility for planning, sequencing tasks for efficient and effective organisational outcomes
• Uses problem solving processes to identify and analyse technical issues
• Contributes to continuous improvement of website by applying basic principles of analytical thinking
• Understands the purposes, specific functions and key features of common digital systems and tools and operates them effectively to complete tasks in accordance with security requirements

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBEBU401 Review and maintain a website

BSBEBU401A Review and maintain a website

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.