Unit of competency details

BSBEBU401 - Review and maintain a website (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 25/Mar/2015

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBEBU401A - Review and maintain a websiteUpdated to meet Standards for Training Packages 24/Mar/2015


Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
SFL - Floristry Training PackageFloristry Training Package 1.0 
ICT - Information and Communications TechnologyInformation and Communications Technology 1.0-3.1 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-2.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
SFL50115 - Diploma of Floristry DesignDiploma of Floristry Design 
SFL40115 - Certificate IV in FloristryCertificate IV in Floristry 
SFL30115 - Certificate III in FloristryCertificate III in Floristry 
ICT30115 - Certificate III in Information, Digital Media and TechnologyCertificate III in Information, Digital Media and Technology 1-2 
CUA41215 - Certificate IV in Screen and MediaCertificate IV in Screen and Media 
CUA40915 - Certificate IV in Music IndustryCertificate IV in Music Industry 
CUA40815 - Certificate IV in Arts AdministrationCertificate IV in Arts Administration 
CUA40715 - Certificate IV in DesignCertificate IV in Design 
BSB52115 - Diploma of Library and Information ServicesDiploma of Library and Information Services 
BSB42615 - Certificate IV in New Small BusinessCertificate IV in New Small Business 
Items per page 10 | 20 | 50 | 100
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 029999 Information Technology, N.e.c.  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 029999 Information Technology, N.e.c.  30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to undertake data analysis, review website content, and update and maintain a website.

It applies to individuals who have knowledge of the relationship between a website and the core functions of an organisation. They also have working knowledge and skills to perform basic updates to website content. They may provide administrative support within an organisation or be other individuals who have been delegated this responsibility.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Information and Communications Technology – E-Business

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Review website content and use

1.1 Monitor and analyse customer and user feedback in accordance with organisational timelines

1.2 Analyse automatically collected website data and identify trends

1.3 Make recommendations on changes to website and its content in response to feedback and data analysis, and approve changes scheduled for implementation

1.4 Review cost implications of the recommended changes to determine their viability

2 Update website

2.1 Replace superseded and inaccurate information with current information and add additional material in accordance with organisational requirements

2.2 Follow protocols for ensuring the accuracy and authenticity of information

2.3 Remove services no longer available or required and add new ones in accordance with organisational requirements

2.4 Check offline information against that posted on the website and rectify any discrepancies in accordance with organisational timelines

2.5 Follow security procedures for updating the website

3 Carry out non-technical site maintenance

3.1 Analyse user feedback to confirm website faults are not user issues

3.2 Rectify faults and make improvements to website in response to user feedback approved by the organisation

3.3 Add new web pages and/or active links and remove redundant pages and links in accordance with organisational requirements

3.4 Make website changes in response to changes in marketing strategy, in accordance with organisational requirements and consideration of cost benefits

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance. 

Skill 

Performance 

Criteria 

Description 

Reading

1.1-1.4, 2.1, 2.3-2.5,

3.1-3.4

  • Recognises text within job specifications and work processes related to the outcomes of the job

Writing

1.3, 1.4, 2.1-2.5, 3.2-3.4

  • Records key information related to the outcomes of the job

Oral Communication

1.3, 3.2

  • Makes recommendations on changes to website content
  • Analyses and responds to user feedback

Numeracy

1.4

  • Uses basic numeracy skills to determine cost implications and viability

Navigate the world of work

1.1-1.4, 2.1-2.5, 3.1-3.4

  • Accepts responsibility and ownership for the task and makes decisions on completion parameters and the need to coordinate with others
  • Takes personal responsibility for following security procedures and meeting organisational requirements

Interact with others

1.3, 3.2

  • Selects and uses appropriate conventions and protocols when communicating with clients and users in a range of work contexts

Get the work done

1.1-1.4, 2.1-2.5, 3.1-3.4

  • Takes responsibility for planning, sequencing tasks for efficient and effective organisational outcomes
  • Uses problem solving processes to identify and analyse technical issues
  • Contributes to continuous improvement of website by applying basic principles of analytical thinking
  • Understands the purposes, specific functions and key features of common digital systems and tools and operates them effectively to complete tasks in accordance with security requirements

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBEBU401 Review and maintain a website

BSBEBU401A Review and maintain a website

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • analyse data to make recommendations about changes to website
  • update web pages according to organisational requirements
  • analyse data, identify and resolve faults, errors and/or complaints on website.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • identify and review knowledge of key provisions of relevant legislation, regulations, and standards and codes of practice that may affect aspects of business operations
  • explain basic principles of website design and maintenance
  • outline online security issues.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the information and communications technology – e-business field of work. This includes access to:

networked computers

  • computers and office equipment
  • industry software packages
  • documentation relating to analysis and strategies/policies for implementation.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

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