Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Obtain authorisation and act ethically

1.1 Obtain permission to represent the organisation

1.2 Undertake activities within limits of the board role

1.3 Follow a code of conduct

2 Become informed about organisational policies, current operations and relevant local politics

2.1 Describe and explain the organisation’s current policies and operations

2.2 Obtain information about external politics that might affect the organisation

3 Develop and participate in networks

3.1 Identify and establish links with individuals, groups and organisations relevant to work of the organisation

3.2 Participate in networks relevant to the organisation

4 Receive and provide information relating to the work of the organisation

4.1 Provide information to stakeholders about board decisions, developments and activities of the organisation

4.2 Gather information about relevant activities in the community and wider community

4.3 Follow protocols with respect to the community and wider community

5 Promote the work of the organisation

5.1 Inform the community, other organisations, government and businesses about the work and achievements of the organisation

5.2 Seek support for the organisation’s work from appropriate people and organisations

5.3 Present information that helps the organisation achieve its objectives

6 Be accountable to the board

6.1 Ensure appropriate confidentiality of the organisation’s information

6.2 Provide information and feedback to the board

Skill 

Performance 

Criteria 

Description 

Reading

1.3, 2.2, 4.2

• Interprets textual information obtained from a range of sources and determines how content may be applied to individual, community and organisational requirements

Writing

4.1, 5.1, 5.3, 6.2

• Integrates information from a number of sources and develops written material using appropriate grammatical structure and clear language

Oral Communication

1.1, 1.2, 2.1, 2.2, 3.1, 3.2, 4.1, 4.2, 5.1-5.3, 6.2

• Participates in culturally appropriate and respectful verbal exchanges with community members and key stakeholders using clear language, suitable syntax and tone to address and disseminate relevant information
• Uses active questioning and listening to elicit information and confirm understanding

Navigate the world of work

2.1, 4.3

• Monitors adherence to organisational policies and procedures
• Understands limits of own role and how own work meshes with others and contributes to broader work goals

Interact with others

1.1, 2.1, 2.2, 3.1, 3.2, 4.1, 4.2, 5.1-5.3, 6.2

• Actively identifies requirements of important communication exchanges, selecting appropriate channels, format, tone and content to suit purpose and audience
• Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction
• Recognises importance of building rapport to establish effective working relationships

Get the work done

2.2, 4.2, 6.1

• Uses a combination of formal and logical planning processes and an increasingly intuitive understanding of context to identify relevant information
• Makes a range of decisions in relatively complex situations, taking a range of constraints into account
• Understands importance of secure and confidential organisational information and takes personal responsibility for identifying and managing risk factors

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBATSIW514 Represent your organisation

BSBATSIW514C Represent your organisation

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.