Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Negotiate the basis of a meeting and plan event

1.1 Undertake consultation on purpose, location, date and time of proposed meeting with appropriate people

1.2 Develop a broad agenda and list of invited guests in consultation with appropriate people

1.3 Communicate details of meeting to the community, invited guests and other key people and groups

1.4 Plan transport and other arrangements to maximise attendance

1.5 Address requirements of people with special needs to ensure equity and access

2 Conduct meeting

2.1 Follow community procedures for choosing a chairperson for the meeting

2.2 Follow agenda and relevant meeting protocols

2.3 Acknowledge all points of view through appropriate meeting processes of discussion and documentation

2.4 Encourage full participation

2.5 Seek consensus in decision-making

2.6 Manage difficult situations appropriately

3 Record decisions

3.1 Clearly outline meeting decisions being voted on to those present

3.2 Clarify recommended actions resulting from decisions with participants

3.3 Identify people and organisations responsible for actions

3.4 Record decisions and recommended actions

4 Communicate outcomes

4.1 Share meeting outcomes with board, members and relevant others

4.2 Encourage participants to use their networks to communicate information provided and decisions made at the meeting

4.3 Follow up people and organisations identified as responsible for actions to ensure they understand what is required

4.4 Report outcomes to participating Elders, community members and organisations through established channels

Skill 

Performance 

Criteria 

Description 

Reading

1.4, 2.1, 2.2

• Evaluates and integrates information from a variety of texts to construct purposeful meaning

Writing

1.1-1.4, 2.3, 3.4, 4.1, 4.4

• Uses clear, specific and industry-related terminology to complete and update workplace documentation

Oral Communication

1.1-1.3, 2.3, 2.5, 3.1-3.3, 4.1-4.4

• Participates in verbal exchanges of ideas/solutions and uses clear language and suitable tone to address and disseminate relevant information to a wide variety of individuals

Navigate the world of work

2.1, 2.2

• Monitors adherence to community protocols and procedures
• Considers own role in terms of its contribution to broader goals of work environment

Interact with others

1.5, 2.3, 2.4, 2.6

• Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction, influencing direction and taking a leadership role on occasion
• Recognises and values individual differences, seeking to better understand other perspectives including those with special needs

Get the work done

1.4, 2.6, 3.3

• Develops plans to manage relatively complex, non-routine tasks with an awareness of how they may contribute to longer term operational and strategic goals
• When dealing with complex issues, may use intuition to identify general problem, switching to analytical processes to clarify key issues and using lateral thinking processes to generate possible solutions
• Considers whether, and how, others should be involved, often using consultative and collaborative processes as an integral part of decision-making process

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBATSIC511 Plan and conduct a community meeting

BSBATSIC511A Plan and conduct a community meeting

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.