Qualification details

Modification History

Release	Comments
Release 2	New release of this Qualification released with version 6 of BSB07 Business Services Training Package. Units code identifiers updated: BSBCMM301A now BSBCMM301B BSBCUS301A now BSBCUS301B BSBWOR301A now BSBWOR301B

Description

Descriptor 

This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

Job roles 

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

• customer service adviser
• data entry operator
• general clerk
• payroll officer
• typist
• word processing operator.

Pathways Information

Qualification pathways 

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

• BSB20107 Certificate II in Business or other relevant qualification

OR

• with vocational experience assisting in a range of support roles without a formal business qualification.

Pathways from the qualification

• BSB40207 Certificate IV in Business, or a range of other Certificate IV qualifications

Licensing/Regulatory Information

There is no direct link between this qualification and licensing, legislative or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative or regulatory requirements that impact on the unit.

Entry Requirements

There are no entry requirements for this qualification.

Employability Skills Summary

BSB30110 Certificate III in Business  The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability skill	Industry or enterprise requirements for this qualification include :
Communication	communicating verbally with others in negotiation, training and questioning writing a range of simple documentation and communications
Teamwork	completing individual tasks to support team goals conveying workplace procedures and work instructions to team members
Problem-solving	resolving issues and conflicts with team members using manuals and other documentation to overcome problems with information technology or other office equipment
Initiative and enterprise	demonstrating individual responsibility for completing tasks suggesting improvements to support the development of improved work practices and team effectiveness
Planning and organising	contributing to planning processes with team members to meet expected outcomes gathering, organising and applying workplace information for the organisation's work processes and information systems
Self-management	identifying development needs and seeking training to fill needs monitoring and recording the performance of own work area
Learning	developing a comprehensive knowledge and understanding of products and services identifying priorities and pursuing personal work goals according to organisational objectives
Technology	using information communication technology to communicate with team members or clients using word processing packages, spreadsheets or databases to produce written correspondence and reports

Packaging Rules

Total number of units  = 12 

1 core unit plus 

11 elective units 

7 of the elective units  must be selected from the elective units listed below.

4 elective units  may be selected from the elective units listed below, from this Training Package or from any current accredited course or endorsed Training Package at the same qualification level. If not listed below, 1 elective unit  may be selected from a Certificate II qualification and 2 elective units  may be taken from a Certificate IV qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core unit 

BSBOHS301B Apply knowledge of OHS legislation in the workplace

Elective units 

Customer service 

BSBCUS301B Deliver and monitor a service to customers

Diversity 

BSBDIV301A Work effectively with diversity

Financial administration 

BSBFIA301A Maintain financial records

General administration 

BSBADM311A Maintain business resources

Information management 

BSBINM301A Organise workplace information

BSBINM302A Utilise a knowledge management system

BSBFLM306C Provide workplace information and resourcing plans

Innovation 

BSBINN301A Promote innovation in a team environment

Intellectual property 

BSBIPR301A Comply with organisational requirements for protection and use of intellectual property

Interpersonal communication 

BSBCMM301B Process customer complaints

IT use 

BSBITU301A Create and use databases

BSBITU302B Create electronic presentations

BSBITU303A Design and produce text documents

BSBITU304A Produce spreadsheets

BSBITU305A Conduct online transactions

BSBITU306A Design and produce business documents

BSBITU309A Produce desktop published documents

Management 

BSBFLM309C Support continuous improvement systems and processes

BSBFLM305C Support operational plan

Product skills and advice 

BSBPRO301A Recommend products and services

Purchasing and contracting 

BSBPUR301B Purchase goods and services

Sustainability 

BSBSUS301A Implement and monitor environmentally sustainable work practices

Workplace effectiveness 

BSBWOR301B Organise personal work priorities and development

BSBWOR302A Work effectively as an off-site worker

BSBFLM303C Contribute to effective workplace relationships

BSBFLM312C Contribute to team effectiveness

BSBFLM311C Support a workplace learning environment

Writing 

BSBWRT301A Write simple documents