Modification History
Not applicable.
Unit Descriptor
Unit Descriptor |
This unit involves the skills and knowledge required to service customer airline contracts in accordance with contract specifications and standards, regulatory requirements and workplace procedures, including interpreting customer contract requirements, coordinating the provision of contracted services, handling problems and issues, and completing all required documentation. Licensing, legislative, regulatory or certification requirements are applicable to this unit. |
Application of the Unit
Application of the Unit |
Work must be carried out in accordance with workplace procedures, contracted service specifications and relevant regulatory requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the interpretation and application of operational procedures, contract requirements and regulatory requirements when coordinating the provision of contracted services to customer airlines across a variety of operational contexts within the Australian aviation industry. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
Employability Skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1 Interpret customer airline contract requirements |
1.1 Details of customer airline contract services and provisions are obtained and accurately interpreted 1.2 Appropriate action is taken to prepare for and organise the provision of contracted services to the customer airline 1.3 Team work is used to maximise efficiency and effectiveness |
2 Coordinate the provision of customer airline contract services |
2.1 Provision of customer airline contract services is coordinated in accordance with contract specifications and standards, precision timing schedules, regulatory requirements and workplace procedures 2.2 Appropriate liaison is maintained with customer airline representatives concerning pertinent issues of service delivery in accordance with workplace procedures and contract arrangements 2.3 Correct and safe use of required equipment and materials is monitored in accordance with regulatory requirments and workplace procedures 2.4 Appropriate action is taken to ensure that correct manual handling techniques used are in accordance with OH&S requirements 2.5 Compliance with safety and security requirements is implemented and monitored throughout the service period 2.6 Identified problems and irregularities in service delivery are resolved in consultation with customer airline representatives in accordance with workplace procedures and contract arrangements 2.7 Available opportunities are identified to enhance service delivery and appropriate action is taken to suggest and/or implement the identified opportunities in accordance with workplace procedures |
3 Handle problems and issues |
3.1 Problems and issues with customer airline contracts are identified and processed/reported in accordance with customer airline contract provisions 3.2 Identified problems and irregularities in service delivery are resolved in consultation with airline representatives in accordance with workplace procedures and contract arrangements |
4 Complete documentation |
4.1 Documentation concerning the servicing of customer airline contracts is completed and processed in accordance with workplace procedures, contract specifications to customer airline satisfaction and relevant regulatory requirements |
Required Skills and Knowledge
REQUIRED KNOWLEDGE AND SKILLS |
This describes the essential knowledge and skills and their level required for this unit. |
Required knowledge : |
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Required skills : |
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Evidence Guide
EVIDENCE GUIDE |
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The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
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Context of and specific resources for assessment |
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Method of assessment |
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Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. |
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Contracted services may be provided: |
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Performance may be demonstrated: |
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Types of customer airline contract services may include: |
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Types of aircraft may include: |
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Problems and irregularities that may occur during the provision of services to customer airlines may include: |
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Persons consulted when servicing customer airline contracts may include: |
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Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include: |
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Information/documents may include: |
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Applicable regulations and legislation may include: |
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Unit Sector(s)
Not applicable.
Competency field
Competency Field |
R - Contract and Procurement |