Modification History
Not applicable.
Unit Descriptor
This unit involves the skills and knowledge required to manage disruptive and/or unlawful behaviour on transport systems, including monitoring passenger behaviour, identifying and attending to disruptive/unlawful activity, taking appropriate action to control disruptive/unlawful behaviour, and reporting and documenting incident(s). Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Application of the Unit
Work must be carried out in compliance with the relevant regulations of the relevant state/territory authorities related to the management of disruptive and/or unlawful behaviour on transport systems.
Work is performed individually, but skills are required to work within a team environment. It involves the application of routine procedures and regulatory requirements to the management of disruptive and/or unlawful behaviour on transport systems.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
1 |
Monitor passenger behaviour |
1.1 |
Facilities and transportation units under surveillance are regularly monitored to identify and record inappropriate behaviour |
1.2 |
Potential problem situations are quickly identified and steps taken to defuse the situation in accordance with agreed procedures |
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1.3 |
Incidents which breach legislation are identified and appropriate action is taken |
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1.4 |
Surveillance equipment is operated within legal and workplace parameters |
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2 |
Identify and resolve disruptive/unlawful activity |
2.1 |
The nature of disruptive or unlawful behaviour is accurately assessed and, if possible, conflict is resolved using relevant conflict resolution strategies |
2.2 |
Procedures are followed to isolate the offender(s) and minimise disruption to other passengers where appropriate |
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2.3 |
Assistance is sought from other staff and external support services where necessary |
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2.4 |
The situation is resolved and follow-up action is implemented according to the appropriate workplace rules, regulations and guidelines |
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3 |
Take action to control unlawful behaviour |
3.1 |
Assistance is sought from other staff and external support services where necessary |
3.2 |
The nature of the offence and the consequences of the behaviour are clearly communicated to the offender |
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3.3 |
Staff involvement in the apprehension of offenders is undertaken within legal and workplace parameters |
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4 |
Report and document incident(s) |
4.1 |
Incidents are reported using the appropriate document format in accordance with workplace policies and procedures |
4.2 |
All documentation is drafted in accordance with workplace rules, regulations and guidelines |
Required Skills and Knowledge
This describes the essential knowledge and skills and their level required for this unit. |
Required knowledge: |
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Required skills: |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
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Context of and specific resources for assessment |
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Method of assessment |
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. |
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Operations may be conducted in: |
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Customers may be: |
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Facilities and transportation units may include: |
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Problems may include |
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Equipment may include: |
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Contingency processes may involve: |
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Customer safety surveillance may include: |
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Consultative processes may involve: |
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Communication in the work area may include: |
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Depending on the type of organisation concerned and the local terminology used, workplace procedures may include: |
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Personal protective equipment may include: |
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Information/documents may include: |
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Applicable regulations and legislation may include: |
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Unit Sector(s)
Not applicable.
Competency field
O – Security