Release 2. This is the second release of this unit of competency in the AVI Aviation Training Package.

Release 1. This is the first release of this unit of competency in the AVI Aviation Training Package.

This unit involves the skills and knowledge required to supervise cabin safety and security in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and national operating standards.

It includes identifying, supervising and actioning emergency procedures; and assessing and responding to emergency first aid situations. It also includes providing appropriate treatment, monitoring the situation, responding to incidents that affect the safety and security of passengers and crew, and maintaining safety and security records.

This unit addresses aviation non-technical skill requirements (mental, social and personal-management abilities) related to safety management duties of flight operations personnel, and contributes to safe and effective performance in complex aviation operational environments.

Operations are conducted as part of recreational, commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry.

Work is performed independently or under limited supervision within a single-pilot or multi-crew environment.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Use for Defence Aviation is to be in accordance with relevant Defence Orders, instructions, publications and regulations.

Not applicable.

F – Safety Management

Not applicable.

ELEMENTS 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Identify, supervise and action emergency procedures 

1.1 

Emergency situation type is recognised and reported to appropriate personnel

1.2 

Emergency procedures are actioned in accordance with aviation enterprise and regulatory requirements

1.3 

Safety checks are implemented in accordance with aviation enterprise and regulatory requirements

2 

Assess and respond to emergency first aid situations 

2.1 

Emergency first aid situations are quickly recognised and reported to appropriate personnel

2.2 

First aid situation is assessed and a prompt decision is made following liaison with appropriate personnel and/or crew

2.3 

Appropriate assistance from emergency services/colleagues/customers is organised

3 

Provide appropriate treatment 

3.1 

Assessment of patient’s physical condition from visible vital signs is undertaken in liaison with appropriate personnel and/or crew

3.2 

First aid is provided in accordance with aviation enterprise policy

4 

Monitor and respond to inflight incidents 

4.1 

Back-up medical or emergency services appropriate to the incident are notified in liaison with appropriate personnel and/or crew

4.2 

Situation is constantly monitored and appropriate adjustments to cabin service and security are made

4.3 

Appropriate incident handling techniques for incident type are used in accordance with regulatory requirements and aviation enterprise policies and procedures

4.4 

Emergency equipment appropriate to incident type is chosen and used in accordance with manufacturer and workplace procedures

5 

Maintain safety and security records 

5.1 

All required documentation relating to safety, security and first aid incidents is accurately completed and provided to appropriate personnel

5.2 

Feedback to improve safety and security processes is provided to appropriate personnel

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the AVI Aviation Training Package Companion Volume Implementation Guide.

This unit replaces and is equivalent to AVIF4008A Supervise cabin safety and security.

Release 2. This is the second release of this unit of competency in the AVI Aviation Training Package.

Release 1. This is the first release of this unit of competency in the AVI Aviation Training Package.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

• adapting to differences in equipment and operating environment in accordance with standard operating procedures (SOPs)
• applying relevant legislation and workplace procedures
• communicating effectively with others
• completing relevant documentation
• identifying and correctly using relevant equipment, including:

• firefighting equipment
• first aid equipment
• general safety equipment
• oxygen equipment

• implementing contingency plans
• implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations
• modifying activities depending on workplace contingencies, situations and environments
• monitoring and anticipating operational problems and hazards and taking appropriate action
• monitoring work activities in terms of planned schedule
• operating electronic communications equipment to required protocol
• reading, interpreting and following relevant instructions, regulations, procedures, information and signs
• reporting and/or rectifying problems, faults or malfunctions promptly in accordance with workplace procedures
• responding appropriately to cultural differences in the workplace
• responding appropriately to one or more of the following inflight incidents:

• aggressive or violent customers
• incidents at domestic or international destinations
• incidents classified as unlawful interference with aviation
• industrial disputes affecting crew
• intoxicated customers

• responding to one or more of the following emergency situations:

• evacuation
• fire
• hijack
• injury to or illness of crew or customer

• selecting and using required personal protective equipment (PPE) conforming to industry and WHS/OHS standards
• using medical equipment appropriately in accordance with manufacturer instructions and aviation enterprise policy
• working collaboratively with others
• working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

• aviation enterprise emergency procedures
• aviation enterprise leadership principles
• aviation enterprise structure, products, policies, procedures and service standards
• appropriate service for customers with a range of disabilities and specific needs
• cabin features and amenities for various types of aircraft
• cabin first aid procedures
• complaint handling procedures
• customer service records and documentation
• features, amenities and departure gate locations of terminals at designated airports
• individual crew responsibilities related to cabin safety and security
• needs and expectations of different types of customers, including internal and external customers
• people to be consulted about cabin security and safety:

• aircraft resourcing staff
• catering staff
• emergency services staff
• ground staff
• other cabin crew and flight crew members
• security staff
• technical staff

• problems that may occur when providing customer service to passengers on aircraft flights and appropriate action that should be taken in each case
• relevant aviation enterprise divisional business plans
• relevant customs, quarantine, equal opportunity and anti-discrimination regulations
• relevant WHS/OHS regulations
• relevant sections of Civil Aviation Safety Regulations (CASRs) and Civil Aviation Orders pertaining to emergency procedures
• risks that exist when providing customer service to passengers on aircraft flights and related risk control procedures and precautions
• service quality and continuous improvement principles
• unlawful interference with aviation incidents and response actions relevant to own role:

• causing damage to an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk
• committing an act at an airport, or causing any interference or damage, that puts the safe operation of the airport, or the safety of any person at the airport, at risk
• destroying an aircraft that is in service
• doing anything on board an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk
• placing, or causing to be placed, on board an aircraft that is in service anything that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk
• putting the safety of an aircraft at risk by communicating false or misleading information
• putting the safety of aircraft at risk by interfering with, damaging or destroying air navigation facilities
• taking control of an aircraft by force, or threat of force, or any other form of intimidation or by any trick or false pretence

• use of cabin medical equipment.

Assessors must hold credentials specified within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must satisfy the Principles of Assessment and Rules of Evidence and all regulatory requirements included within the Standards for Registered Training Organisations current at the time of assessment.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Assessment must occur in workplace operational situations. Where this is not appropriate, assessment must occur in simulated workplace operational situations that reflect workplace conditions.

Resources for assessment must include access to:

• a range of relevant exercises, case studies and/or simulations
• acceptable means of simulation assessment
• applicable documentation, including workplace procedures, regulations, codes of practice and operation manuals
• relevant materials, tools, equipment and PPE currently used in industry.