Qualification details

This qualification provides individuals with technical and non-technical aviation skills to operate effectively in a broad range of ground operations and service roles.

Individuals working at this level will apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known and stable contexts within established parameters.

Licensing, legislative, regulatory and certification requirements that apply to this qualification can vary between states and territories. Compliance with these requirements may be required nationally and/or in various jurisdictions.

Use for Defence Aviation is to be in accordance with relevant Defence Orders, Instructions, Publications and Regulations.

Occupations may include: 

• Aerodrome Operations Supervisor
• Aviation Supervisor
• Cabin Service Supervisor
• Cargo Service Supervisor
• Customer Service Supervisor
• Ramp Operations Supervisor.

A total 23 units of competency  comprising:

13 core units  listed below plus 

10 general elective units  from the general elective units listed below. The general elective units must contribute to the vocational outcomes of the qualification.

Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with.

Core units 

AVIF0004

Implement aviation risk management processes

AVIF0005

Implement aviation fatigue risk management processes

AVIF0014

Manage human factors in aviation operations

AVIL0001

Manage shifts, crewing and rostering activities in aviation

BSBLDR403

Lead team effectiveness

BSBMGT401

Show leadership in the workplace

BSBMGT402

Implement operational plan

BSBWHS401

Implement and monitor WHS policies, procedures and programs to meet legislative requirements

TLIE4006

Collect, analyse and present workplace data and information

TLIF4014

Develop and maintain a safe workplace

TLIG4006

Facilitate work teams

TLIL4009

Manage personal work priorities and professional development

TLIL4033

Promote effective workplace practice

General elective units 

AVIB3005

Inspect and report on aerodrome serviceability

AVIB3006

Inspect and report on serviceability of aerodrome lighting systems

AVIB3007

Inspect and report on obstacle limitation surfaces

AVIC4002

Administer airside driving

AVIE0001

Operate aeronautical radio

AVIF0001

Apply aircraft safety procedures

AVIF0007

Implement threat and error management strategies

AVIF0011

Manage aircraft passengers and cargo

AVIF0012

Apply aviation work health and safety procedures

AVIF3005

Maintain the safety of people and aircraft

AVIF3006

Respond to abnormal and emergency situations in an aircraft

AVIF3012

Apply relevant laws and regulations to the operation of an aerodrome

AVIF3025

Facilitate the safety of aerodrome works and works site access

AVIF3026

Facilitate an aerodrome emergency response

AVIF4008

Supervise cabin safety and security

AVIG2003

Work in a socially diverse environment

AVII3010

Carry out aircraft business and first class meal and non-alcoholic beverage service

AVII4013

Supervise cabin operations

AVII4015

Monitor and enhance customer service excellence

AVIJ4002

Conduct quality control operations related to refuelling and defuelling aircraft

AVIL3003

Plan an aircraft load

AVIL3004

Assess pavement concessions

AVIO0007

Control access to and exit from a security sensitive area

AVIO4003

Implement airside access

AVIW3023

Implement wildlife hazard control measures

AVIW4034

Supervise aircraft refuelling

AVIW5022

Coordinate the removal of disabled aircraft

BSBAUD402

Participate in a quality audit

BSBHRM405

Support the recruitment, selection and induction of staff

BSBMGT502

Manage people performance

BSBPMG410

Apply project time management techniques

BSBWOR502

Lead and manage team effectiveness

HLTAID003

Provide first aid

HLTAID006

Provide advanced first aid

HLTAID007

Provide advanced resuscitation

TLIA2011

Package goods

TLIA3002

Maintain container/cargo records

TLIA4005

Check and evaluate records and documentation

TLIA4025

Regulate temperature controlled stock

TLIA4030

Prepare cargo for export

TLIA4031

Consolidate freight

TLIA4032

Organise transport of freight or goods

TLIA4033

Organise international transport of freight

TLIC4006

Drive multi-combination vehicle

TLIE4013

Apply workplace statistics

TLIF4007

Implement and coordinate accident-emergency procedures

TLIF4064

Manage fatigue management policy and procedures

TLII4001

Coordinate quality customer service

TLII4005

Market services and products to clients

TLIJ5007

Conduct internal quality audits

TLIL4005

Apply conflict/grievance solution strategies

TLIL4010

Assess and confirm customer transport requirements

TLIL4032

Implement equal employment equity strategies

TLIO3007

Undertake emergency response action to a security threat

TLIP4001

Develop plans to meet customer and organisation needs

TLIP4002

Facilitate and capitalise on change in the workplace

TLIP4005

Manage workplace information

TLIP4031

Maintain customer credit accounts and services

TLIP5007

Contribute to the development of a workplace learning environment

TLIR4001

Monitor supplier performance

TLIR4002

Source goods/services and evaluate contractors

TLIR4003

Negotiate a contract

TLIU4001

Implement and monitor environmental protection policies and procedures

TLIU5006

Conduct environmental audits

This qualification replaces but is not  equivalent to:

• AVI40408 Certificate IV in Aviation (Ground Operations and Service)
• AVI40508 Certificate IV in Aviation (Leadership and Supervision).