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Qualification details

AUR30112 - Certificate III in Automotive Administration (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to AUR30105 - Certificate III in Automotive AdministrationE 16/Jan/2013
Is superseded by and equivalent to AUR30116 - Certificate III in Automotive Administration 13/Apr/2016

Releases:
ReleaseRelease date
1 1 (this release) 17/Jan/2013

Delivery:
Find RTOs approved to deliver this qualification.

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
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AURSLA2001 - Apply legal requirements relating to product saleApply legal requirements relating to product saleSupersededElective
AURACA3003 - Build customer relationsBuild customer relationsSupersededCore
AURACA3002 - Establish customer requirements of a complex natureEstablish customer requirements of a complex natureSupersededElective
AURAKA3002 - Adapt work processes to new technologiesAdapt work processes to new technologiesSupersededCore
AURAFA2003 - Communicate effectively in an automotive workplaceCommunicate effectively in an automotive workplaceSupersededCore
AURSCA2005 - Sell productsSell productsSupersededElective
AURALA3001 - Determine legal aspects of an automotive service and repair contractDetermine legal aspects of an automotive service and repair contractSupersededElective
AURAMA3004 - Maintain business imageMaintain business imageSupersededCore
AURAMA2001 - Work effectively with othersWork effectively with othersSupersededElective
AURAAA2001 - Work in an automotive administration environmentWork in an automotive administration environmentSupersededCore
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 531111 General Clerk 
ASCO (occupation type) Identifier 6111-11 General Clerk 
ASCED Qualification/Course Field of Education Identifier 0809 Office Studies 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Automotive Industry 
Taxonomy - Occupation N/A Office Manager (Automotive) 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 531111 General Clerk 07/Aug/2013 
ASCO (occupation type) Identifier 6111-11 General Clerk 07/Aug/2013 
ASCED Qualification/Course Field of Education Identifier 0809 Office Studies 07/Aug/2013 
Qualification/Course Level of Education Identifier 514 Certificate III 17/Jan/2013 
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Modification History

Release 

Comment 

Release 1 

Replaces AUR30105 Certificate III in Automotive Administration

Description

Job roles and employment outcomes 

The Certificate III in Automotive Administration is intended to prepare new employees or recognise and develop existing workers who are performing as administrators in the automotive industry.

Job roles related to this qualification include:

  • office administration
  • sales administration
  • warehousing and distribution administration
  • bicycle administration
  • marine administration
  • outdoor power equipment administration
  • motorsport administration
  • vehicle servicing administration
  • vehicle repair administration

Application 

This qualification is suitable for an Australian traineeship pathway.

Pathways Information

Pathways into the qualification 

Credit will be granted towards this qualification to those who have completed AUR20112 Certificate II in Automotive Administration or other relevant qualifications.

Pathways from the qualification  

Further training pathways from this qualification include AUR40112 Certificate IV in Automotive Management or other relevant qualifications.

Licensing/Regulatory Information

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.

Entry Requirements

This qualification may be accessed by direct entry.

Employability Skills Summary

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the employability skills as identified by the automotive industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry/enterprise requirements for this qualification include: 

Communication 
  • clearly communicating workplace information and ideas with workplace colleagues (verbal and non-verbal), including use of automotive terms
  • completing workplace reports
  • using and contributing to workplace procedures
  • maintaining workplace records
  • communicating with colleagues and clients to handle verbal enquiries, such as clarifying instructions and responding to requests for information
  • interpreting the needs of customers
  • reading and interpreting workplace related documentation

Teamwork 
  • identifying and describe own role and role of others
  • working within a team
  • working with diverse individuals and groups
  • applying knowledge of own role to complete activities efficiently to support team activities and tasks

Problem solving 
  • recognising a workplace problem or a potential problem and take action
  • determining problems needing priority action
  • referring problems outside area of responsibility to appropriate person and suggesting possible causes
  • seeking information and assistance as required to solve problems
  • using a range of problem-solving techniques
  • taking action to resolve concerns
  • developing practical responses to common breakdowns in workplace systems and procedures

Initiative and enterprise 
  • adapting to new and emerging situations in the workplace
  • being proactive and creative in responding to workplace problems, changes and challenges

Planning and organising 
  • planning own work requirements and prioritising actions to achieve required outcomes and ensure tasks are completed on time
  • identifying risk factors and taking action to minimise risk

Self-management 
  • selecting and using appropriate equipment, materials, processes and procedures
  • recognising limitations and seeking timely advice
  • planning own work requirements, setting own work program and managing time to ensure tasks are completed on time
  • following workplace documentation, such as codes of practice or operating procedures

Learning 
  • asking questions to gain information
  • identifying sources of information, assistance and expert knowledge to expand knowledge, skills and understanding
  • participating in self-improvement activities
  • participating in development of workplace continuous improvement strategies
  • helping others develop competency

Technology 
  • operating diagnostic and test equipment
  • performance testing of components, systems and equipment
  • using tools and equipment efficiently and safely
  • storing and caring for components, parts, tools, test equipment and support equipment
  • using business technology to collect, analyse and provide information

Packaging Rules

To be awarded this qualification, competency must be demonstrated in 18 units  of competency consisting of:

  • 10 core units 

plus

  • 8 elective units  of which: 
  • up to 8  elective units may be chosen from the elective units listed below
  • up to 3  elective units may be chosen from a Certificate II qualification or above in this Training Package or another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification and do not duplicate the outcome of another unit chosen for the qualification.

Core units 

Unit code 

Unit title 

Common - Administration  

AURAAA2001

Work in an automotive administration environment

Common - Sales and Marketing 

AURACA2001

Establish relations with customers

AURACA3003

Build customer relations

Common - Environment 

AURAEA2002

Apply environmental and sustainability best practice in an automotive workplace

Common - Foundation Skills 

AURAFA2003

Communicate effectively in an automotive workplace

Common - Information Technology 

AURAKA2001

Use information technology systems

AURAKA3002

Adapt work processes to new technologies

Common - Management, Leadership and Supervision 

AURAMA3004

Maintain business image

Common - Quality 

AURAQA3003

Maintain quality systems

Common - Health and Safety  

AURASA2002

Apply safe working practices in an automotive workplace

Elective units  

Unit code 

Unit title 

Common - Sales and Marketing 

AURACA3002

Establish customer requirements of a complex nature

Common - Foundation Skills 

AURAFA2002

Read in an automotive workplace

AURAFA2004

Solve routine problems in an automotive workplace

AURAFA2005

Write routine texts in an automotive workplace

Common - Regulatory or Legal 

AURALA3001

Determine legal aspects of an automotive service and repair contract

Common - Management, Leadership and Supervision 

AURAMA2001

Work effectively with others

Sales and Parts, Administration and Management - Administration 

AURSAA2001

Process customer complaints

AURSAA2002

Maintain customer aftermarket relations

Sales and Parts, Administration and Management - Sales and Marketing 

AURSCA2005

Sell products

AURSCA2006

Promote products and services

Sales and Parts, Administration and Management - Regulatory or Legal 

AURSLA2001

Apply legal requirements relating to product sales

Imported Units 

BSBFIA303A

Process accounts payable and receivable

BSBINM202A

Handle mail

BSBITU305A

Conduct online transactions

TAEDEL301A

Provide work skill instruction

Custom Content Section

Not applicable.

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