Modification History
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Release |
Comment |
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Release 1 |
Replaces AUR20105 Certificate III in Automotive Administration |
Description
This qualification covers the skills and knowledge required to perform a range of administrative tasks within an automotive retail, service or repair business.
Job roles and employment outcomes
The Certificate II in Automotive Administration is intended to prepare new employees or recognise and develop existing workers who are performing office and administrative functions in an automotive retail, service or repair business.
Job roles related to this qualification include:
- clerical assistant
- office assistant
- receptionist
- service department receptionist
- on-line receptionist
- data entry assistant
Application
This qualification is suitable for an Australian traineeship pathway.
Pathways Information
Pathways into the qualification
Credit will be granted towards this qualification to those who have completed AUR10112 Certificate I in Automotive Vocational Preparation in this Training Package or other relevant qualifications.
Pathways from the qualification
Further training pathways from this qualification include AUR30112 Certificate III in Automotive Administration or other relevant qualifications.
Licensing/Regulatory Information
There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.
Entry Requirements
This qualification may be accessed by direct entry.
Employability Skills Summary
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EMPLOYABILITY SKILLS QUALIFICATION SUMMARY |
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The following table contains a summary of the Employability Skills required by the automotive industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options. |
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Employability Skill |
Industry/enterprise requirements for this qualification include: |
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Communication |
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Teamwork |
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Problem solving |
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Initiative and enterprise |
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Planning and organising |
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Self-management |
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Learning |
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Technology |
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Packaging Rules
To be awarded this qualification, competency must be demonstrated in 10 units of competency consisting of:
- 6 core units
plus
- 4 elective units of which:
- up to 4 elective units may be chosen from the elective units listed below
- up to 2 units may be chosen from a Certificate I qualification or above in this Training Package or another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification and do not duplicate the outcome of another unit chosen for the qualification.
Core units
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Unit code |
Unit title |
|
Common - Administration |
|
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AURAAA2001 |
Work in an automotive administration environment |
|
Common – Foundation Skills |
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AURAFA2003 |
Communicate effectively in an automotive workplace |
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AURAFA2005 |
Write routine texts in an automotive workplace |
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Common – Information Technology |
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AURAKA2001 |
Use information technology systems |
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Common - Quality |
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AURAQA2001 |
Contribute to quality work outcomes |
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Common –Health and Safety |
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AURASA2002 |
Apply safe working practices in an automotive workplace |
Elective units
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Unit code |
Unit title |
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Common - Sales and Marketing |
|
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AURACA2001 |
Establish relations with customers |
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Common - Environment |
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AURAEA2002 |
Apply environmental and sustainability best practice in an automotive workplace |
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Common – Foundation Skills |
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AURAFA2001 |
Use numbers in an automotive workplace |
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AURAFA2002 |
Read in an automotive workplace |
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AURAFA2004 |
Solve routine problems in an automotive workplace |
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Common – Management , Leadership and Supervision |
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AURAMA2001 |
Work effectively with others |
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AURAMA2002 |
Communicate business information |
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AURAMA3004 |
Maintain business image |
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Common - Quality |
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AURAQA3003 |
Maintain quality systems |
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Sales and Parts, Administration and Management - Administration |
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AURSAA2001 |
Process customer complaints |
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Sales and Parts, Administration and Management – Sales and Marketing |
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AURSCA2004 |
Carry out cash, credit and funds transfers |
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Imported Units |
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BSBFIA303A |
Process accounts payable and receivable |
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BSBINM202A |
Handle mail |
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BSBITU305A |
Conduct online transactions |
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BSBWOR204A |
Use business technology |
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SIRXCCS202 |
Interact with customers |
Custom Content Section
Not applicable.
