Modification History
June 2012. Corrected typographical error in Unit Descriptor.
Unit Descriptor
Unit descriptor |
This unit covers the process of selling products and services and defines the standards required to: identify the potential for a sale; present purchase options to the customer; provide quotations; complete a sale. |
Application of the Unit
Application of the unit |
This unit will be carried out under supervision within enterprise guidelines. |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Prerequisite units |
||
Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Not Applicable
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Engage customer |
1.1. Customer is approached in a timely and professional manner and in line with enterprise procedures. 1.2. Appropriate interpersonal skills are used to engage customer. 1.3. Customers are presented with purchase options that address their needs, and assisted to identify their preferred option. 1.4. Personal and professional limitations in addressing customer needs are identified, and assistance is sought from appropriate personnel when required. |
2. Sell products and services |
2.1. Prices and quotations are determined on the advice of appropriate personnel and provided to customer. 2.2. Sales are completed in accordance with enterprise requirements and to maximise potential for customer satisfaction. 2.3. Opportunities for "add-on" and repeat sales are identified and responded to in line with enterprise procedures. |
3. Maintain products |
3.1. Products are handled and stored safely and efficiently in line with manufacturer, enterprise and Occupational Health and Safety (OHS) guidelines. 3.2. Documentation and re-ordering are completed in line with enterprise requirements. 3.3. Own sales techniques are reviewed to enhance future sales results. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
|
Required knowledge |
|
Evidence Guide
EVIDENCE GUIDE |
|
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
|
Overview of assessment |
|
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:
|
Context of and specific resources for assessment |
Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances. |
Range Statement
RANGE STATEMENT |
|
The range statement relates to the unit of competency as a whole. |
|
Products and services may include: |
|
Unit Sector(s)
Unit sector |
Merchandising and sales |
Co-requisite units
Co-requisite units |
||
Competency field
Competency field |